Desktop Support Technician

  • $21,000.00 - $40,000.00/year
  • Impact Technology Group is looking for a Desktop Support Technician. If hired, you would be working directly with firm clients on networks of varying size and complexity.

    This job requires a great attitude, professional appearance, solid work ethic and a desire to be challenged. You must be able to provide clients with an excellent service experience. This is a full-time, salaried position with benefits. The primary working hours being Monday through Friday from 8:00 AM to 5:00 PM.  

    • Answer and respond to client request via ticketing system, email and/or phone 
    • Process help desk request tickets 
    • Direct unresolved issues to the next level of support 
    • Assist users with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software 
    • Work with vendor support contacts to resolve technical problems with desktop equipment and software applications 
    • Ensures desktop\laptop computers communicate with file servers, email servers and application servers 

    • 2 years experience with Windows 7, 8, 10 Operating Systems, Microsoft Office Suite, and Internet Explorer in order to perform analysis and correct issues 
    • 3 years experience with anti-virus and spyware software 
    • Experience with Office 365 and G Suite is a plus 
    • Strong customer service skills 
    • Strong attention to detail 
    • Excellent communication skills 
    • Ability to troubleshoot issues with Windows desktop operating systems (Windows 7, 8, 10, etc.) 
    • Working knowledge of desktop peripheral devices (printers, scanners, etc.) 

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