IT Support Specialist

IT Support Specialist 

Genius is looking for an experienced IT Support Specialist to manage all in-office technology, networks and A/V systems across the company! The ideal candidate should have advanced troubleshooting skills in computer hardware, software, email and network issues, AND have great interpersonal and communication skills.  The IT Support Specialist will ensure our office technology and equipment are running smoothly and provide reliable on-call support. A natural curiosity and rigorous approach to solving problems and the ability to multitask are must-have qualities. This role will report to the Facilities Manager within the Operations team.

Responsibilities:

  • Provide on-call tech and A/V support and troubleshoot all hardware, software or network related issues
  • Administration of security & access control systems to ensure the right people have access to our space
  • G Suite Administration, including account and group creation, suspension, and delegation, and maintaining the security and confidentiality of all sensitive information
  • Manage and troubleshoot A/V setup in our conference rooms and event space ensuring all of our systems function properly
  • Inventory and Asset Management including software subscriptions, purchasing and returns
  • VoIP phone system administration and deployment
  • Coordinate and manage our IT vendors and consultants during projects or upgrades
  • Research and implement new IT and AV systems to make operations run more smoothly
  • Administer and manage wireless and wired network infrastructure including patch panel mapping, wireless AP firmware updates, and ensuring departments have wired ethernet connectivity where necessary
  • Manage SAN and archival process to AWS S3/Glacier 
  • Identify and report potential cybersecurity threats and software updates, and work with users to create and enforce best-practices
  • Assist HR with new hires and terminations including provisioning computers, software and accounts

 Minimum qualifications:

  • 2-3 years of IT experience 
  • Strong troubleshooting skills and proven ability to use the tools at hand to research and resolve problems
  • Understanding of TCP/IP protocols and LAN/WAN configurations
  • Experience in network management and help desk support
  • Excellent communication and documentation skills 
  • Must work well independently and with others
  • Experience with Google Suite
  • Familiarity with AWS 

Preferred qualifications:

  • Bachelor's Degree or equivalent work experience 
  • Experience in a growing startup 
  • Experience setting up and troubleshooting video conferencing systems

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