Donor Screener Supervisor

GCAM is dedicated to and specializes in plasma industry. We are a growing company with centers in multiple states, and we have an immediate need for a Full-Time Donor Screener Supervisor at our facility located in Eagle Pass, TX.   

Bilingual English/Spanish is REQUIRED.

At GCAM, we are looking for those individuals possessing a positive “get-it-done” attitude at work, and are looking for the opportunity to grow with a company contributing to improving people’s health and quality of life. GCAM offers a competitive salary and to full-time employees a benefits package which includes medical, dental and vision coverages, along with a company-matched 401(k).

Supervise and coordinate daily activities in reception area. Responsible to ensure donor screeners are trained and performs work of donor screener as necessary.   

ESSENTIAL RESPONSIBILITIES & DUTIES 

  • Coordinate daily activities in reception area.
  • Make daily assignment in coordination with manager.
  • Observe donor screeners for compliance.
  • Monitor trainees on a daily basis to assess adherence to procedures.
  • Document each step of training in employee’s training folder, if serving as the trainer.
  • Assist in evaluation of donor screeners.
  • Initiate re-training if issues are discovered.
  • Ensure employees are competent in their positions so that they can work independently.
  • Build rapport with donors to ensure “overall customer satisfaction” with the center to support long-term commitment. 
  • Present changes to staff as required.
  • Assess problems and coordinate with manager to process donors in an efficient manner.
  • Assist with all inspections.
  • Make suggestions for changes in SOPs and forms.
  • Maintain control and accuracy of inventory.
  • Assist in validation of equipment.
  • Perform or assist in the investigation of CLIA related problems.
  • Identify any problems in donor screening affecting the suitability of donors.
  • Work closely with medical staff to ensure compliance with donor suitability guidelines.
  • Ensure corrective actions are enforced in response to any deviations that may occur.
  • Teach staff how to deal with upset or angry donors.
  • Assist in maintaining donor files in an efficient organized manner.
  • Set the example for professionalism and adherence to procedures.
  • May perform daily, weekly, monthly controls required for reception area.
  • May perform screening of donors for acceptability.
  • Maintain thorough familiarity of state and federal regulations.
  • Familiar with all OSHA, CLIA, cGMP and company policies that directly or indirectly impact the screening of suitable donors.
  • Ensure donor records are filed daily.
  • Clean all equipment, counter tops and booths daily.
  • Stock supplies required for the area.
  • Log and stock incoming supplies.
  • Answer phone, provide information for donors, and take messages.
  • Report all training matters directly to manager and training supervisor.
  • Report other employee matters directly to management team.
  • Work with quality assurance in regards to new trainees and/or supervision of other employees.
  • Maintain employee and donor confidentiality. 
  • Supervise employees to ensure procedural compliance.
  • Any other duties as assigned.

Supervision of Donors

  • Ensure donors who do not meet criteria for donation are appropriately deferred.
  • Immediately report donors who may not meet donor suitability criteria.
  • Immediately report incomplete donor record files and ensure DRF is thoroughly reviewed prior to sending donor to donor floor.
  • Assist staff in checking donor veins, identification, social security documents and proof of residency.
  • Maintain a professional relationship with donors.
  • Enforce donor rules set forth by the facility.
  • Be consistent in handling all donor problems in reception area.
  • Assist staff in quickly and quietly dealing with upset donors or others who might be in the waiting area of the facility.

REQUIREMENTS

  • High school diploma or equivalent
  • Medical Assistant or Nurse’s Assistant Certificate preferred
  • Current CPR card
  • Must be proficient in English (Read, Write, Speak) with legible handwriting
  • Strong Customer Service Skills
  • Prior supervisory skills preferred
  • Prior experience in a medical, regulated or cGMP environment preferred
  • Basic computer skills
  • Cross trained and certified in plasma processing and donor collection area as requested
  • Certified as a trainer as requested
  • Six months of experience in reception area (Requirements can be changed by management, depending on skill and knowledge)
  • May be required to travel for training

PHYSICAL DEMANDS

  • Performing the responsibilities of the job requires ability to talk and hear. 
  • Regularly required to use hands and fingers, to handle & feel objects, tools and controls; reach with hands and arms.  
  • Vision abilities required by this job include close vision.  Required to stand for extended intervals, walk, climb and balance; stoop, kneel and crouch. 
  • Physical ability to operate equipment used in screening and donor floor areas that may require repetitive motions and manual dexterity. 
  • Ability to lift, tug, and pull up to 50 pounds. 
  • Ability to read while standing or sitting in front of a computer for short periods of time.  

 WORK ENVIRONMENT

  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. 
  • Personal protective equipment required such as protective eyewear, garments and gloves. 
  • Occupational exposure to bloodborne pathogens. 

GCAM is an Equal Opportunity Employer (EOE) - Local Candidates Only - No Recruiters, please

 

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