In-Person Assistor/Navigator

Reports to: Patient Navigation Program Coordinator
Classification: Full-Time, Non-Exempt

Schedule: Standard 35 hours per week. Position may require evening and weekend shifts, as necessary.  

Position Summary: The In-Person Assistor/Navigator will provide screening and enrollment of eligible individuals and small businesses into the New York State of Health (NYSOH) the official health plan Marketplace.

Essential Duties and Responsibilities:
  • Successful completion of the New York State Department of Health Patient Navigator training that will provide a thorough oversight of the new health insurance options.
  • Provide in person health insurance enrollment services to potential enrollees; educating and facilitating enrollment into Qualified Health Plans (QHPs), supplementary plans available through the Marketplace (if offered) and/or into Insurance Affordability Programs (IAPs).
  • Assist potential enrollees with grievances, complaints or questions regarding their health coverage or a determination related to their coverage.
  • Provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the populations being served under the Marketplace, including individuals with limited English proficiency.
  • Work with Center staff to implement the approved program plan in order to identify potential enrollees (both individuals and small businesses).
  • Work offsite including but not limited to: tabling at other nonprofit organizations, events, street fairs, etc. to identify/recruit potential enrollees and meet program deliverables.
  • Attend community events and meetings in order to inform the public that this service is available.
  • Make several annual presentations to community based organizations, community groups, small business associations, etc. educating them about the New York State of Health. 
  • Collaborate with various community partners to increase enrollment.
  • Attend program specific meetings (travel to Albany may be required), as needed.
  • Attend departmental/organizational staff meetings, as necessary.

Position requirements:
  •  BA or equivalent work experience; minimum two years’ experience working in nonprofit organization or social services agency.
  • Experience enrolling individuals into Medicaid or other government assistance programs a plus.
  • Highly organized with an attention to detail. 
  • Ability to be creative/entrepreneurial in order to enhance The Center’s program plan.
  • Ability to problem solve in a team and independently.
  • Ability to work independently both on and offsite. 
  • Computer proficiency with Microsoft Office (Outlook/Word/PowerPoint/Excel) and web based applications.
  • Excellent interpersonal and customer service skills with an ability to interact with a wide range of personalities, including a diverse group of community members.
  • Excellent written and verbal communication skills; comfort with public speaking.
  • Bilingual with fluency in Spanish (or other language) a plus. 
  • A strong commitment to the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

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