Windows Systems Administrator

GAMA-1 Technologies seeks a highly motivated, customer-oriented Windows Systems Administrator to join our company and work with a talented team of Service Desk Specialists and Systems Administrators. The selected candidate will support the National Oceanic and Atmospheric Administration (NOAA). This is a strategically important position that will have a large impact on an already successful program. 

DUTIES AND RESPONSIBILITIES 
  • Support implementation of managed SCCM pushes, updates, and patches on NOAA systems
  • Provide technical guidance and input to other teams and team members as needed
  • Image, test, and deploy computers for new user requests and break/fix responses
  • Monitor the overall environment to include servers and network components
  • Troubleshoot IT hardware and software issues to include servers, laptops, desktops, tablets, mobile devices, printers, and VPN issues
  • Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II and Tier III
  • Provide IT support for remote customers using government-approved remote support tools
  • Perform account management in Active Directory and Mail Administration
  • Create Standard Operating Procedures (SOPs) and update existing SOPs for specialized technology support
  • Provide support on various infrastructure projects and daily operations while providing regular status updates to management
  • Be responsive to customer requests, incidents, and requirements
  • Document detailed notes in the ticketing system daily and provide customers with accurate and timely updates
  • Remediate systems with identified vulnerabilities in coordination with the ISSO
  • Prioritize and execute tasks in a fast-paced environment

QUALIFICATIONS, EXPERIENCE, AND EDUCATION
  • Knowledge of McAfee ePolicy Orchestrator, SCCM, and computer imaging
  • Possess a strong working knowledge of Service Now or equivalent ticketing systems
  • Extensive experience with and knowledge of Microsoft Windows 7 and 10 Operating Systems, MS Office Applications, Google Mail, and Google Applications
  • At least 5 years of Tier II and Tier III onsite and remote support experience in a medium to large networked environment
  • 2-4 years of work experience in an IT support leadership role
  • Experience with Windows OS imaging using Ghost/SCCM and other tools
  • Ability to work both independently and as a team player
  • Must have experience working as a contractor for a government agency
  • Excellent Customer Service skills including both written and verbal communications.
  • Excellent troubleshooting and analytical skills
  • United States Citizenship and ability to pass a US Government Background Investigation
  • Some project management experience preferred
  • ITILv3 Foundations Certification preferred
  • CCNA, MCSA, MCSE, MCP, or A+ certification preferred

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