Campus Operations Director

Position Title: Campus Operations Director
Location: San Francisco, CA
Supervisor: EVP, Operations
Direct Reports: Community Coordinators, Membership Manager, Member Success Manager, Facilities Manager, Events & Cafe Manager

Vision and Values:
Galvanize campuses are not simply places to work; they are environments of active engagement, learning and growth. We are looking for an experienced and passionate sales and operations leader to fulfill an exciting campus position at Galvanize.

Galvanize is a fast paced, dynamic workplace filled with some of the most innovative startups and driven students. As a company scaling up, we are looking for someone who is an out of the box thinker who understands the importance of effectively balancing revenue creation, member satisfaction and operational efficiency.  Successful Campus Operations Directors directly and through their leadership maximize sales, provide strategic direction to the campus, elicit superior performance from their staff, and cultivate an outstanding member experience.  We are seeking an experienced professional who loves working in a collaborative environment, is passionate about the future of entrepreneurship, and is hungry to scale and grow Galvanize.

Responsibilities:
Sales & Marketing, Revenue Creation & Management
  • Lead campus staff to maximize revenue for all product lines and implement corporate initiatives.
  • Manage and grow all campus sales including generation of entrepreneurial member revenue.
  • Manage and grow entrepreneurial member sales related to entrepreneurial member programming.
  • Establish and manage key relationships to build membership community and partnerships.
  • Identify potential innovation business opportunities and work internally to implement appropriate campus programming.
  • Coordinate sales and marketing activities for the campus.
  • Target events that drive leads, support our members and create revenue opportunities.
  • Ensure cafe is profitable.
Campus Management, Member Service & Support
  • Oversee daily campus activities to ensure Galvanize delivers an exceptional, consistent experience for all our students, entrepreneurs and enterprise partner members. 
  • Address escalated issues as they arise and notify EVP, Operations as necessary. 
  • Foster a team environment of open communication and excellence.
  • Regularly connect with campus members and partners to build and maintain relationships and identify future growth and employment opportunities.
  • Maximize member NPS through leadership, program implementation and delivering on a culture of outstanding hospitality.
Financial
  • Maximize revenues and minimize costs to meet or exceed EBITDA budget.
  • Prepare campus operations budget and forecasts and explain all budget variances.
  • Monitor collection of membership fees, tuition, cafe, event and other income, account receivables and accounts payable.
  • Monitor operations purchases to ensure they are within budget.
Employee Management 
  • Lead Membership and Member Success staff to establish Galvanize as the premier and preferred coworking space in the market.
  • Lead Event & Cafe team to ensure the cafe functions as an exceptional amenity for our members.
  • Lead Facilities Manager to ensure campus is well maintained and in good working order.
  • Perform duties in all aspects of campus operations whenever needed.
  • Coach and mentor campus team members to provide direction and inspiration
  • Manage the recruiting and onboarding for campus operations staff
Facilities Management/Physical Campus Appearance
  • Ensure campus is well maintained, clean and the overall appearance is welcoming and inviting to all members and their guests.
  • Work with Facilities Manager to establish facilities maintenance and CapEx budget
Startup & Community Engagement 
  • Drive and support the Galvanize brand within the startup community.
  • Attend events, meetups and other relationship building opportunities to support and expand startup network.
  • Leverage relationships and network to grow campus revenue

Qualifications:
  • 4+ years of experience in managing, launching or scaling a business, including financial accountability
  • 4+ years of experience in managing a team
  • 4 year college degree required
  • Steady presence in a group setting, able to facilitate communication, and model solid judgment
  • Expert at guiding expectation setting, supporting a growth mindset culture, and practicing active listening
  • Ability to distinguish and decide when to act on intuition and emotional intelligence and when to use hard data
  • Excellent organizational skills, ability to manage multiple tasks, and strong attention to detail
  • Prior financial management experience and working knowledge of financial statements
  • Previous hospitality-related industry a plus
  • Passionate about working with startups and education, with an established tech network
  • Ability to work in a fast-paced and dynamic environment
  • Evening/weekend availability

Galvanize provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
insert_drive_file
insert_drive_file
ErrorRequired field
Error
Error
ErrorRequired field