Launch Team Program Lead - TRAVEL ROLE

This job will require heavy travel.
We are looking for an experienced and passionate leader to create a great working experience for our staff and to truly change the lives of our students. 
 
As an operational leader of the Launch Team, you are responsible for delivering an outstanding experience to inaugural classes at new campuses. Successful candidates will earn “seven-star” reviews from students while also ensuring key roles (including their own) are quickly backfilled + onboarded at the local campus. Program Leads are responsible for providing high-quality service to our students and instructors and facilitating communication and collaboration between various departments and the campus. Success is measured on (a) student and staff NPS scores; (b) class fill; and (c) student placement. On small to mid-sized campuses, the Program Lead also serves as a Cohort Lead.
 
Cohort Leads are primarily responsible for ensuring students have developed the soft skills necessary for a successful job search and career in the software industry. They are student-facing members of the team, building culture, coaching success behaviors, and supporting students through this challenging program. The Cohort Lead works closely with a classroom of students across the entire length of the program and, in collaboration with other team members, is responsible for the education and employability of the student as well as the strength of the cohort community. The Cohort Lead watches over their class of students and works with other staff to ensure on a day-to-day basis that everyone is learning rapidly and is on track for success. When a student gets a job after the program, such core teaching staff are those they thank with the deepest emotion.
 
RESPONSIBILITIES:


Program Administration

  • Effectively implement both national and campus-level program strategies to generate success in all metrics pertaining to the cohort, including: placement rate, satisfaction ratings, starting salary, health, and happiness of students, quality and adherence of group culture to program culture, and prescribed seat fill.

  • Understand how the program works in detail (even though the subject matter may be technical and foreign to you) and the role of different staff members.

  • Understand, clearly communicate, and hold your staff accountable to program delivery approaches, best practices, positive student sentiment, strong academic results, and successful job placement.

  • Maintain an accurate and deep awareness of how students on your campus are performing both technically and non-technically, working with other members of the instruction team as required.

  • Support staff responses to concerns about student progress; ensure they craft and implement developmentally appropriate and effective remedial solutions.

  • Serve as support and safety net for the instructional team and elevate issues appropriately.


Instruction Team Management & Support

  • Manage, guide and coach campus instructional staff to success, supporting their professional development and encouraging intra-team collaboration.

  • Identify staffing needs, adjusting when appropriate to reflect student enrollment and program needs.

  • Serve as the primary hiring manager, recruiting, interviewing and evaluating candidates.
  • Facilitate the training and onboarding of new staff.

  • Manage schedules and timecards of hourly staff.

Cross-Team Collaboration

  • Be the “face” of, and serve as the primary point-of-contact for your campus.

  • Ensure classrooms are set up appropriately and work with facilities if issues or additional classroom build-out needs to be addressed.

  • Provide feedback from students, alumni, and staff to the EDU leadership team to continually improve course offerings, direction, etc.

  • Work with Regulatory to manage state regulatory requirements at the local level.

  • Work with marketing to create partnerships and promote the Hack Reactor brand through events and campaigns.

  • Coordinate with Events Manager to organize the logistics and execution of related events and activities.
  • Collaborate with Enrollment and Precourse Teams to ensure the local enrollment process runs smoothly, with students entering the program technically prepared and well-informed about what to expect.


QUALIFICATIONS:

  • A steady presence in a group setting, who is able to engage in difficult conversations clearly, compassionately, and directly, model solid judgment and develop a growth mindset culture.
  • Outstanding customer service skills coupled with keen and powerful pedagogical insight and ability to set boundaries and educational context. 
  • Ability to distinguish and decide when to act on intuition and emotional intelligence and when to use hard data.
  • Comfortable making difficult, impactful decisions involving ambiguous situations and does so systematically and collaboratively with sound judgment.
  • Excellent organizational skills, ability to manage multiple tasks, and strong attention to detail.
  • Comfortable taking ownership of a variety of short- and long-projects.
  • Strong collaboration skills, high self-awareness, flexible, open-minded and positive.
  • Motivated by and derives satisfaction from high-ownership work environments and has a passion for education.
  • Aligned with our overall instructional philosophies.
  • Able to work with diverse staff, students, and stakeholder groups (execs, alums, partner schools, etc).
  • Excellent written and verbal communication skills.
  • 2+ years of experience in managing educational programs, or 2+ years managing a team and 3+ years in education
  • College degree preferred but not required.
  • Experience in instructional or program design a plus.
  • Hospitality and/or recruiting experience a plus.
  • Occasional evening/weekend availability.

Galvanize provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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