Member Success Manager

Galvanize campuses are not simply places to work: they are environments of active engagement, learning, and growth.  The Member Success Manager at Galvanize is responsible for ensuring that all Galvanize members, both individuals and companies, are actively benefiting from the learning and growth opportunities at Galvanize. They do so by managing the delivery of meaningful, strategic programming, including (but not limited to) skills-based workshops & lectures, mentor sessions, networking events, and peer learning opportunities. In addition, the role will be responsible for interfacing with members on a daily basis to understand their learning and growth needs and to gather campus-related feedback.  The Member Success Manager will integrate this feedback into the campuses programming strategy and ensure other campus-related feedback is conveyed internally to the appropriate parties. Success will be measured based on (a) engagement of members (attendance rates), (b) value of programming based on NPS scores, (c) overall member retention/churn rates, and (d) membership revenue. Galvanize provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. What You'll Do 
  • Implement quarterly programming schedule and Galvanize-driven educational content.
  • Engage in 1-1 meetings with members to gauge overall satisfaction and needs to refine programming strategy and membership sourcing and onboarding process.
  • Communicate findings with product team and membership manager.
  • Work with campus team (Facilities Manager, Campus Director, Membership Manager, Community Coordinators, etc.) to resolve member concerns.
  • Together with Membership Manager, act as a point of contact for non-student members.
  • Engage with programming partners: vetting incoming speaking/teaching requests, reviewing Galvanize’s partner content.
  • Build relationships with local stakeholders and partners to assist with relevant content delivery.
  • Review workshop content (content topics include, but not limited to, business fundamentals, strategy, brand, communications, marketing & sales, investment, innovation, startup business processes, team & culture, etc.)
  • Recruit, manage, and schedule top mentors to advise members with their startup needs.
  • Set up and manage event pages and work with marketing to create collateral and execute on marketing outreach.
  • Work with marketing team and Membership Manager to continually provide feedback and improve messaging channels to drive member engagement and recruitment.
  • Drive and manage quarterly Galvanize Members Council and execute on feedback from members. About You 
  • 2+ years of experience in the startup world (either at a startup or a company engaging in the entrepreneurial ecosystem.)
  • Well connected in the Denver tech startup scene.
  • Understanding of terms like “lean”, “MVP”, “seed funding”, “bootstrapped”, “B2B” and more.
  • Excellent organizational skills, ability to multi-task, and strong attention to detail.
  • Excellent written and oral communication skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Demonstrated entrepreneurial skill-set; delivers hustle with a flourish.
  • Past entrepreneurial pursuits a plus.
  • Previous experience in educational programming/events a plus.
  • Previous client management or hospitality experience a plus.

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