Enrollment Coordinator - Appointment Setter

Enrollment Telephone Representative 

About Galvanize: Galvanize is a dynamic learning community for technology. Our community is where people and companies with the guts and smarts to create real-world change congregate and inspire each other. The goal is to make opportunities in technology available to all those with the aptitude, determination, and drive.  Across 9 beautifully designed urban campuses, Galvanize offers a unique combination of education, workspace, and networking. 

Galvanize teaches software engineering, data science, and data engineering to students, offers support and workspace to over 700-member companies, and provides over 200 networking events across eight urban campuses throughout the nation. Galvanize campuses bring together entrepreneurs, students, investors, mentors, and great people and companies to develop the skills, mindset, and networks necessary to thrive in a technology driven world. 

To learn more about Galvanize, visit http://www.galvanize.com/.

Essential Duties and Responsibilities:

  • Contact Students by telephone who have expressed interest in various Galvanize programs 
  • Set appointments for enrollment officers 
  • Offer outstanding customer service to all campus prospects 
  • Maintain excellent daily communication with enrollment leadership and enrollment officers 
  • Meet minimum dial daily/weekly output expectations 
  • Successfully meet daily/weekly KPI expectations 
  • Maintains all Galvanize systems, including but not limited to Salesforce and RingDNA
  • Answer student questions and/or guide students to the proper department as needed 
  • Continually learning more about Galvanize programs and services 
  • Other duties as assigned 

Required Experience and Qualifications:

  • High school diploma or GED
  • 1-2 years of experience in a call center or customer service role 
  • Possess excellent verbal communication and active-listening skills
  • Demonstrate the ability to multitask; able to actively listen, type and research information simultaneously 
  • Strong computer skills. Use of Mac laptop, Gsuite and Slack on a daily basis. Additionally, this role involves utilization of a web- based telephone system and appointment setting software. A general appreciation for technology is preferred
  • Adhere to all Salesforce processes 
  • Flexible and able to quickly adapt to change
  • Possess a high level of self-confidence, high energy level and positive attitude
  • Demonstrate attention to detail and ability to follow instructions
  • Dependable (good attendance is a requirement)

Galvanize provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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