Title: "L1 Support Consultant"
Job Location: Columbus, IN
Duration: Long term
Job Summary
Responsible for troubleshooting and fixing IT-related problems that adversely affect operations in terms of line downtime, productivity, quality, or delivery for the plant.
This particular position is for 3rd shift IT support(10pm-6:30am, sometimes 8pm-6:30am)
Key Responsibilities
• Troubleshoots data flow issues between the line and the IT systems.
• Identifies missing data and performs selected recovery procedures.
• Identifies application/system performance issues and resolves selected scenarios.
• Troubleshoots non-routine printing issues (sequence cards, data plates, and various reports) for the printing system, which includes the printer hardware, printer
• queues, network, supporting applications, supporting databases, and PLC messaging.
• Makes authorized software changes to resolve production issues.
• Reprints missed labels and reports.
• Contributes to development and support of software products as assigned; assists with assigned software products tests as documented.
• Uses Windows operating systems interface.
• Uses problem tracking systems to update and maintain problem database.
• Takes corrective actions to basic issues based on problem reports and change requests as needed to ensure high-quality software products.
• Capable of shutting down and restarting applications and databases.
• Reports on production issues and root cause
• Develops and documents troubleshooting and recovery procedures.
• Identifies repeat problems and recommends longer term solutions.
• Understands and applies appropriate Company and department rules and guidelines to work.
• Knows and complies with departmental safety policies and procedures; maintains cleanliness in the workplace.
• Adheres to all CMEP IT and Corporate procedures.
• Demonstrates confidentiality as required.
• Participates in improvement projects.
• Participates in self- and team-audits and associated corrective action.
• Performs other miscellaneous duties, as required, to get the job done.
Qualifications and Competencies
• Education, Licenses, Certifications
o High school diploma, GED or equivalent required.
o Must pass all related testing.
• Experience
o One year of relevant experience required.