Customer Success Manager (US)

Drive our customers' happiness!

We’re looking for a Customer Success Manager in New York who drives our customer happiness to a new all-time high. As a Customer Success Manager you advise and guide a wide variety of customers. You ensure that they launch Frontify successfully, adopt it widely, and are continuously driving business value from our product.

Your Job
You drive customer success
  • You onboard new customers and provide coaching & support to improve adoption of Frontify.
  • You increase product adaptation, customer engagement, and satisfaction proactively.
  • You liaise with internal teams and coordinate to ensure customer success.
  • Support the development of our products together with customers, the product team, and sales.
  • Your metrics: Adoption Rate, Customer Lifetime Value, Net Promoter Score, Churn Rate, etc.

Your Skills
You’re a self-motivated and empathetic consultant
  • You’ve got some relevant experience (CSM, KAM, Branding, SaaS, Agency, Consulting).
  • Ideally, you’re a graduate in Business, Economics, or a similar field
  • You’re proficient in English (C2). Any other language might be interesting.
  • You can present/talk concisely and like to interact with people.
  • You’re an empathetic consultant and you can build trustful relationships.
  • You've shown that you can initiate new things and get them done.
  • You’re authentic, honest, intrinsically motivated, and responsible – a grown-up.

Your Benefits
Happiness :)
  • An employer who treats you like a grown-up (freedom & responsibility).
  • A place to be creative and get things done.
  • The chance to work with inspiring brands and people.
  • An opportunity to learn and grow with the company.
  • Colleagues that feel like family.
  • A cozy place in New York.

What is Frontify?
Frontify is a fast-growing company based in St. Gallen (Switzerland), currently employing almost 100 people. We create an all-in-one brand management software, increasing brand consistency through centralized platform collaboration – for big businesses and small.

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