At Freetrade, we believe investing should be open to everyone. It's one of the best ways to grow your savings, but for a lot of people, investing seems complicated, expensive and remote. We want to change all that.
We're a technology company that brings simple, free stock investing to everyone. We’ve built a beautiful investing app to trade in real shares, with zero commissions or fees in a fluid, mobile-first experience. And behind the app, we’re building all the technology and infrastructure from the ground up.
With over £10m in funding so far and one of the most overfunded companies ever on Crowdcube, we are now expanding our
team further and are poised to disrupt the £1.2 trillion UK retail investments market. And that's just the start.
We're now looking for an ambitious and driven Customer Operations Manager to join our team. This is a real opportunity to fast-track your career and to be one of the first people in a growing Customer Operations function.
About you:
- You have a solid background working in an Operations team, people management experience a plus.
- You have a passion for solving customer issues and not afraid to challenge decisions around these.
- You can work effectively with cross-functional partners including, Engineering, Brokerage Operations and Marketing.
- You enjoy managing a team and can motivate them to complete work to a high standard.
- You have experience managing projects and are able to launch and iterate in a fast-paced environment.
- You are a self-motivated and proactive team player, with innovative ideas that inspire customer excellence and growth.
- You are proactive, resourceful and can navigate ambiguity
What you'll do in the first 12 months
- Become a key point of contact for our customers who have a question, problem or escalation.
- Manage customer excellence, building new workflows to drive improvement, sometimes in partnership with other functions
- Supervise and help to develop more junior team members.
- Review and implement operational workflows, building for scale.
- Partner with cross-functional areas to prioritise customer-impacting requests and improve the quality of our product.
- Manage the knowledge base and co-ordinate regular training for the team.
- Supporting the interviewing and hiring of new team members
- You’ll work closely with the Head of Customer Operations and other teams on key strategic projects.
Benefits
We pride ourselves on our transparency, collaboration, and ownership. Our culture prioritises speed, care, and effectiveness - and you’ll have the freedom to pursue your own ideas and solutions.
You’ll have a stake in the company you’re building, with stock options benchmarked to US companies (not Europe), so your equity will be truly meaningful.
We also support you with a range of extra perks, including top-end health and life insurance for you and the family, up to 5% pension contribution which we’ll match, enhanced parental leave, opportunities for learning and development, MacBook Pro, snazzy headphones... whatever tools you need.
Our office is in a beautiful co-working space,
Second Home in Spitalfields, which has an abundance of health, wellness and cultural events happening every day - and buzzy Brick Lane is just a street away.
We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. We're very open about what we're working on, and the best places to learn more are our buzzing
community forum and our
blog.