JOB DESCRIPTION SUMMARY
Responsible for all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Performs all daily patient referral and intake operations.
- Performs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
- Maintains comprehensive working knowledge of Freedom Home Health and Hospice Care Services Inc. contractual relationships and ensures that patients are admitted according to contract provisions.
- Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Freedom
Home Health and Hospice Care.
POSITION QUALIFICATIONS
- High School graduate or equivalent.
- Two (2) years data entry experience. Previous computer experience, preferably in hospice or home health systems is required.
- Previous healthcare related experience.
Skills Required
- Ability to type 35 - 50 words per minute
- Word processing skills
- Personal computer skills
- Demonstrates good communication, negotiation, public relations and initiative skills
- Able to work in a fast-paced work environment