Manager, Information Technology (IT)

Reports to: Chief Financial Officer

Position Summary
The IT Manager is responsible for the overall planning, organization, and execution of all information technology within Fractyl. S/he works cross functionally to support and maintain existing applications and develop new technical solutions as appropriate for various stages of the business. As a hands-on technical team member, the IT Manager maintains Fractyl’s IT assets, provides helpdesk support, and manages the company’s IT operations. S/he utilizes excellent project management skills to plan, organize and follow through to completion on various assignments, delivering timely and quality results. As the primary point of contact, liaise with external vendors and partners to ensure superb and cost-effective support and services.

Primary Responsibilities
  • Partner with executive management and all functional areas of the organization to align technology strategies, utilizing continuous communication and transparency.
  • Lead and prioritize IT initiatives, coordinating the evaluation, deployment, and management of current and future IT systems across the organization. These include, but are not limited to, information security, enterprise infrastructure, enterprise disaster recovery/business continuity, networks, data centers, operating systems, business applications.
  • Monitor IT systems’ performance on an ongoing basis, ensuring continuous delivery of connectivity and services and maintaining service level agreements.
  • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements.
  • In close collaboration with the CFO and other assigned groups, develop, implement and maintain corporate IT policies, processes and procedures, including GxP and SOX compliance.
  • Working closely with internal partner/technical teams, implement enterprise systems, including an ERP system. Implement and maintain all pertinent systems as necessary.
  • Effectively manage IT vendor relationships and service providers for all hardware and software purchases, negotiating all related contracts/service agreements to ensure cost-effectiveness and leveraging economies of scale.
  • Under the direction of the CFO, develop and maintain the information technology annual operating and capital budgets, utilizing business case justifications and cost/benefit analyses for IT spending and initiatives as appropriate.
  • Based on budgetary authorizations and the company’s needs, work closely with the CFO to develop an effective IT organizational structure, hiring and managing IT resources, as appropriate. 
  • Preserve assets by implementing disaster recovery, backup procedures, information security and control structures.
  • Provide ongoing helpdesk support, working closely with HR and other groups to ensure successful onboarding and effective IT support to all employees. 
  • Bring a “can do” spirit to work and deliver on other responsibilities as assigned. 

Education or Certification Requirements
  • Bachelor’s Degree in Information Technology, Computer Science, or equivalent

Professional Work Experience
  • 6+ years of progressive and hands-on experience in the IT field within small-company environments.
  • Proven track record of collaborating successfully with other teams.
  • Experience managing vendors and service providers and related licenses.
  • Experience with SOX compliance requirements, GxP environment, and IT infrastructure validation/management.
  • Experience in biotech, pharmaceutical and/or medical device industries preferred.
  • Prior vocational experience in related fields a plus (i.e. Co-Ops, Internships, Fellowships, etc.). 

Qualifications and Skills
  • Ability to lift/move generally-accepted IT equipment 
  • Skilled at prioritization and follow up/follow through to completion.
  • Flexible, customer-service oriented, positive attitude with superb ability to produce timely and quality results in high-pressure environments.
  • Ability to work effectively with international sites and accommodate various time zones.

Other Essentials and Key Success Factors:
  • Successful track record of working in high-growth and dynamic organizations.
  • Demonstrated record of intellectual curiosity, innovation and creative problem solving with an entrepreneurial spirit.
  • Ability to lead fast-paced projects with a keen sense of urgency to get the job done well.
  • Evidence of "hands-on" experience and expertise.
  • Proven and successful track record as a team-player and collaborator in small working environments.
  • Highly organized and detail oriented with a passion to deliver quality results.
  • Excellent verbal and written communication skills, with experience translating technical concepts into user-friendly documentation.
  • Highest levels of professionalism, confidence, personal values and ethical standards.

Travel
  • May be required to travel from time to time.

The description and requirements outlined above are general; additional requirements may apply.

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