About Us
Foxtrot is the next generation corner store – we curate your city’s best craft beer, wine, spirits, fresh eats, gifts and everyday essentials – and deliver it all to your door in 60 minutes via our neighborhood shops.
With a swift mobile app and web store paired with beautifully designed retail shops, we are building an exciting brand that is both digitally native and rooted in a highly engaging retail experience.
Since launching in 2013, we now operate stores in Chicago and Dallas, along with a booming online business.
About the Role
Foxtrot is looking for a hospitality-first, experienced, friendly and motivated General Manager to lead a café and market in Chicago.
The General Manager will lead a dynamic team, ensuring excellent service and welcoming hospitality to guests of our coffee lounge, dine-in café, and retail market. You will also ensure smooth and efficient operations of online delivery orders originating from our app and website.
Responsibilities Include
- Café and Hospitality: Ensure an atmosphere of welcoming hospitality and top notch customer service to all guests
- Personnel Management
- Oversee hiring, training, and promoting of new store employees
- Coaching and retraining of existing employees as needed
- Schedule writing and maintenance
- Store level payroll management
- Performing and delegating tasks as designated by Foxtrot Leadership
- Operational Management
- Oversee and direct in-house prepared food & café operation
- Ensure operational follow through in online delivery service and storefront
- Oversee relationship between store staff and delivery team
- Manage cash handling including deposits and change
- Product Ordering and Merchandising
- Oversee ordering of product and vendor management for store
- Ensure product displays are properly merchandised, labeled, and rotated
- Manage ordering and maintenance of store’s non-merchandise and packaging
- Inventory Management
- Conduct regular inventory counts
- Institute and manage inventory best practices
- Customer Satisfaction
- Ensure satisfaction of both online and brick and mortar customers
Requirements
- 2 year of previous retail, café and/or restaurant managerial experience required
- Hospitality-first mindset
- Must be 21+ to handle alcohol transactions
- Strong communication skills (written and spoken)
- Passion for high quality goods, especially in food and beverage
- Knowledge of the food and beverage industry
- Must be able to lift up to 40 pounds of boxes up and down stairs
- Able to work independently
- Punctual and reliable
Compensation
Full-time, salaried position with benefits after a 90-day probationary period.