Shift Lead

About Us
Foxtrot is the digitally native evolution of the corner store – a one-stop shop for those seeking thoughtful curation that’s a reflection of themselves and their city – offering a curated collection of daily essentials in-store and delivered in under an hour via our app and website. 
Venture-backed by investors including Fifth Wall, Lerer Hippeau, Revolution’s Rise of the Rest, and Collaborative, to name a few, Foxtrot is building a truly omnichannel brand that seamlessly marries e-commerce delivery, proprietary inventory technology, and the feel-good community of neighborhood stores. 
Our spaces offer all the most-loved aspects of neighborhood cafes – beautifully designed interiors that wrap you in the welcoming aroma of freshly brewed coffee, comfortable lounge areas to work and relax, and chef-prepared meals to snack on throughout the day – while bringing together mindful people, brands and goods to create a community of discovery and joy.
Our e-commerce experience – highlighted by our swift app and online store – is powered by our proprietary inventory and operational technology to deliver a new kind of convenience that brings the store to your door in under an hour. 
Since launching our native app in 2013, we now operate a robust e-commerce business and have opened nine retail stores in Chicago and Dallas, and are rapidly scaling to take this first-of-its-kind omnichannel brand nationwide.

About the Role
Foxtrot is looking for friendly, professional and motivated individuals interested in entry-level managerial opportunities at our Chicago locations.

Responsibilities Include
  • Customer Service Excellence
    • Providing an Elevated Experience for both in-store and online customers
    • Working proactively to prevent customer issues and reacting quickly to provide solutions for issues when they arise
    • Providing guidance on how to properly and efficiently resolve customer issues
    • Acting as an ambassador for the Foxtrot brand to all customers
    • Promoting our online services and driving customer loyalty through promotion of our Foxtrot Perks program
    • Handling inbound customer service inquiries through our online support application
  • In-Store Operations
    • Acting as Leader on Duty in absence of Store Management 
    • Operating cash registers to scan merchandise and properly handling currency & bank drops in accordance with company cash handling policy 
    • Performing barista and coffee duties at in-store cafe
    • Ensuring that store is clean, presentable, and well-stocked at all times
    • Overseeing and delegating duties to Store Team Members and Central Dispatchers on shift
    • Contributing to the growth and development of store team through proper coaching
    • Receive product from Vendors and accurately submit Purchase Orders
    • Performing other job duties as needed
  • The Online Experience 
    • Sending correct and complete orders on-time to online customers 
    • Monitoring the online ordering and delivery service
    • Dispatching and/or overseeing deliveries to our team of couriers through an online interface
    • Managing App menu as needed

  • Must be 21+ to handle alcohol transactions
  • Previous retail, third-wave coffee or hospitality experience strongly preferred
  • Must be able to lift up to 40 pounds of boxes up and down stairs
  • Strong communication skills (written and spoken)
  • Passion for high quality goods, especially in food and beverage
  • Able to work independently
  • Punctual and reliable
  • Some weekend availability required

Competitive hourly rate based on experience starting at $16 per hour with scheduled raises.

*Please include your availability with your application, as well as your top two preferred store locations.

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