Account Manager

Position Summary:
At Fox Dealer, an Account Manager is responsible for maintaining customer (dealer) websites and providing exceptional customer service while being proactive and maintaining great client relationships.
 
Essential Duties and Responsibilities: 
Proactively collect monthly dealership offers
Assign tasks to design, media, and/or development teams on a daily basis
Ensure all assigned tasks are completed efficiently and accurately
Troubleshoot inaccuracies or problems while monitoring client websites
Act as the main point of contact at Fox Dealer for client requests
Perform monthly QA of all assigned dealership sites
 
Qualifications:
Must possess organizational and communication skills, both written and oral
Strong ability to manage multiple tasks and priorities
Problem solver by nature
Must be detail oriented with the ability to meet deadlines
Highly motivated and a true team player
Self-starter who can take direction well
Strong sense of urgency

Education and/or Experience:
Ideally 2+ years’ experience in a Support/Customer Service role handling multiple clients
1+ years’ experience handling difficult customers
Some experience in a trouble-shooting capacity
 
Technical Skills:
Proficient in Google Suite
Aptitude for working within a CRM (Salesforce preferred)
HTML experience a plus, but not required
Adobe Photoshop experience also a plus

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