The Role
As an enthusiastic bartender and team leader at Fort Point Valencia, this position will act as the Person in Charge for their Lead shifts, ensure excellent guest service, complete opening & closing duties, and maintain secure and safe facilities.
The Responsibilities
- Prepare daily menus, making updates and printing new menus for service
- Lead daily lineup prior to shift with FOH staff, educate staff on new menu items and choose items to taste and discuss
- Guide staff during service by providing assistance, coaching employees on the spot, and answering questions
- Handle customer compliments, complaints, and concerns by speaking to customers as issues arise in a timely manner
- Handle voids and comps (free items) as needed
- Run end of day reports in Point of Sale (POS) system
- Record items in the shift log
- Close the restaurant at the end of the night ensuring that everything is secure and locked up
- Work as a team, with flexibility to assist in other roles as needed
- Complete ad hoc projects as assigned by the Executive Chef, General Manager, or Director of Retail
The Requirements
- High school diploma or GED
- Customer-oriented job, internship, or volunteer experience
- Must be 21 years of age or older at the time of application
- Valid Food Handler and Alcohol Server Certifications
The Skills
- Experience as a beer server or bartender
- Knowledge of beer and the beer industry
- Love of hospitality and a commitment to genuine engagement with our guests
- Courteous, professional, and polished
- Attention to detail and ability to communicate with guests and staff effectively
- Ability to communicate promptly and thoroughly with management via email and phone
- Willingness to take direction and uphold company standards
- Ability to lead a team
- Ability to do basic math calculations
- Past keyholder positions preferred
- Past supervisory positions preferred
- Proficiency with Square POS preferred
- Proficiency with iOS preferred
The Benefits
- Paid sick and vacation time
- Health Care: 100% Employer contribution to Kaiser Gold plan and 50% for Dependents
- Eligible for Dental, Vision, Accident, Life, and Identity Theft group plans
- Eligible for Pet Insurance group plan
- 401(k)
- Commuter pre-tax benefits
- Medical and Dependent Care FSA pre-tax benefits
- Discounted gym memberships
- Discounts and Tickets to CA cultural activities
- Beer and food benefits
The Environment
- Fast-paced upscale bar setting, environment can be loud
- Standing or walking for duration of shift
- Pace can range from relaxed to very fast