Implementation Associate

What we do
We are building a new kind of software to help clinical research teams advance cures. Why does this matter? Today cumbersome document and data management in clinical trials impedes progress and keeps new medicines from getting to market; the Florence suite of solutions fixes this and we need you to help us scale our business.

What you’ll bring to the team
At Florence we’re passionate about making it easy for our customers to contribute to research and find cures. As Implementation Associate you ensure our customers get up and running as efficiently as possible and create raving fans. You will:

  • Partner with customers to understand their internal dynamics and goals
  • Collaborate with Florence team members in Customer Success, Sales, Account Management, Development, and Product to understand implementation scope
  • Work with Implementation Manager to customize configuration, training, and validation to match the customer’s unique workflows while ensuring compliance
  • Drive user adoption and engagement to ensure long-term success
  • Overcome barriers introduced by customer’s existing software systems to ensure interoperability and process improvement

An Ideal Candidate Is
  • Committed to providing white glove service to our users
  • Experienced in healthcare software implementations
  • Able to analyze problems, find root causes and propose solutions
  • Excellent in guiding users step by step down the right path
  • Well organized and able to handle multiple clients
  • Detail oriented 
  • A team player able to interact with other departments
  • A holder of a Bachelor’s Degree

We’ll be extra excited if you have experience with
  • Similar roles in Healthcare Technology/Software particularly with remote SaaS software implementations
  • Imparting or developing Training
  • Clinical trial research

What’s in it for you?
  • Do good: We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping save lives.
  • Work with the best: The Florence team is comprised of document management, clinical trials, and software security experts as well as doctors and Ironman triathletes. Get on board, learn from and work with the best.
  • Make the leap: Join our high-output culture to create innovative, modern, and purposeful software solutions.
  • Do well: We offer a competitive compensation package, medical and dental insurance, 401(k) and office space in the heart of the city.


Florence Healthcare supports workplace diversity and does not discriminate based on race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

Applying
Please send your cover letter and resume with your name and phone number to jobs@florencehc.com. Cover letter must include:

  • What is your implementation style? Describe how you carry out an implementation and ensure the necessary tasks are completed.
  • Why Florence? Tell us why you are interested in joining the Florence team

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