User Operations Associate

  • $55,000.00 - $65,000.00/year
  • Work directly with our users to help them get housing.
    At Flip we think the best companies take a lot of offline hassle and make it invisible to the user. We're building a platform that makes moving into and out of a space as easy as deciding where you want to go, and that requires lots of offline logistical work! Our User Operations team collaborates with property owners, property managers, real estate brokers, cleaning and moving firms in order to make sure that our users have an amazing experience. To excel on this team, you should be as comfortable thinking about API integrations as you are making phone calls. You may even get to use a fax machine (no promises).
    Key Responsibilities:

    You'll be joining a 10 person company, which means you'll get to wear many hats and you need to be able to work well with people in other functions (product, growth, engineering and support). On a daily basis you’ll: 

    • Answer questions from renters and landlords over email, text, phone and within our app. Make sure they walk away from the conversation in love with us.
    • Help renters secure the ideal apartment by preparing and perfecting their application for them, getting it to the property manager immediately and with all the necessary data and following up until they're approved.
    • Look for opportunities to grow the company by identifying and onboarding property owners and managers that would benefit from our platform. 

    Other details:

    • We are flexible about working from home, but this is for the most part a job that will require working from our HQ in Williamsburg, Brooklyn.
    • This role requires some weekend work – you’ll need to be open to taking weekend shifts.  


    If you read the above and you're excited about this role, then you probably enjoy dealing with people and think of yourself as pretty organized and detail-oriented. Specifically we'd like to see: 

    • Experience working directly with customers in sales role. This could mean anything from customer success at a software company to the retail sales floor or some time as a server or host(ess).
    • Time in a role that requires extreme attention to detail. You will be handling sensitive documents and preparing apartment rental applications for people. 
    • Evidence that you can write clearly and casually.

    What it's like to work at Flip: 

    We're a small, non traditional team of entrepreneurially minded people. Take a look at some of our values.

    How to apply:

    Send a short email explaining why you want to work with us to Attach your resume. It will reach our hiring team, and we'll review it. Do not use the form below.

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