Telephony Field Support Specialist (4 year of experience)

Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. FiveTwelve is a Maryland-based small business focused on providing the highest quality software and system engineering solutions to Intelligence Community and the Department of Defense. Our mission is to apply the most advanced software and system engineering techniques to maintain and strengthen our customers’ decision advantage.
 
DESCRIPTION
Responsibilities Include:
1. Installing, operating, maintaining, repairing and modifying end-user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
2. Performing a variety of maintenance and technical support on devices, integrated systems, and subsystems, and install/configure software at customer and/or field locations.
3. Troubleshooting and solving technical issues related to end-user equipment hardware and software
4. Ensuring customer satisfaction is achieved

 
REQUIREMENTS
Required Skills, Experience, and Education:     Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience. Experience with Comdial key systems, Nortel Meridian PBX systems,  and Lucent ISDN telephones
Required Clearance:  Candidate must have a TS/SCI polygraph clearance
Preferred: DoD 8570 IAT Level 1 Certification


In addition to competitive salaries, we offer a variety of unique benefits!

• PTO: Our variable PTO plan lets you decide the amount that’s best for you. Choose as few as 2 weeks or as much as 6 weeks.
• Holidays: 10 annually
• 401k: 5% Company match; fully-vested from Day 1
• Quarterly Bonus: Totaling 2.5% of your base salary annually
• Training Budget: Up to $5,250 annually
• Cell Phone/Internet Allowance: Monthly reimbursement up to $75
• Gym/Health Club Membership: Monthly reimbursement up to $50
• Personal Technology Allowance: Up to $500 annually
• Logo Wear: $100 annually
• Health Insurance: Provided through CareFirst Blue Cross/Blue Shield. Three plans to choose from – HMO, PPO, HSA. FiveTwelve covers 80% of the premium for employees and their dependents.
• Dental and Vision Insurance: Provided through CareFirst Blue Cross/Blue Shield. FiveTwelve covers 100% of the premium for employees and their dependents.
• Short-Term and Long-Term Disability: FiveTwelve pays 100% of the premium
• Referral Bonus: Up to $10,000 for fully-cleared referrals

* TS/SCI with Polygraph Required*






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