The primary focus of this position is to provide onsite technical support for end users including students, teachers, support staff, and school administrators with the North Lawrence Community Schools in Bedford, Indiana.
The individual in this highly-visible position must possess outstanding communication and troubleshooting skills, as well as the ability to prioritize information and support requests. Responsibilities and requirements include but are not limited to the following:
Responsibilities and Expectations
Provide first level onsite technical support for the school by responding to issues submitted by the school staff and/or students.
Schedule and execute device deployment at beginning of school year and collection of 1:1 devices at the end of the school year.
Perform computer imaging, software installations, and maintain/repair technology inventory.
Work with various devices and peripheral equipment including but not limited to iPads, Chromebooks, interactive whiteboards, etc.
Help maintain and implement the overall technology vision for the school
Escalate problems to higher level technical support professionals when necessary and work with higher level technical support to resolve if the situation requires.
Be exceedingly flexible with scheduling and able to adapt quickly to changing priorities.
Communicate to school personnel and other colleagues regarding the status of tickets, projects, and other important technology updates and changes.
1-3 years of technical experience in a desktop support position, K-12 education experience is preferred.
CompTIA A+ certification preferred, CompTIA Network+ certification also preferred.
Excellent customer service background with professional appearance and communication skills required.
Ability to work both effectively with others in a team environment and independently with minimal supervision and guidance.
Ability to identify Tier 1 issues and resolve them without direction.
Ability to lift and move computers and other technology hardware.
Ability to maintain an organized work area.
Ability to work normal school hours including school breaks/intermissions while also being reachable and flexible to work critical and urgent tickets that may come in during non-school hours.