Data Systems Manager
Phoenix or Tucson or Florence office
TheFlorence Immigrant & Refugee Rights Project
(FIRRP) provides free legal and social services to detained immigrants in Arizona. Immigrants facing deportation do not have the right to a public defender. Without representation, many will lose their case and be sent back to the conditions they are fleeing. For some, this is a death sentence. We strive to address this injustice by increasing representation and pro bono placement for individuals and creating pro empowerment initiatives to assist individuals representing themselves in court. We are nationally known for our legal service delivery systems and materials. Our vision is to ensure that all immigrants facing removal have access to counsel, understand their rights under the law, and are treated fairly and humanely.
INFORMATION MANAGER POSITION
We are seeking a mission-driven, detail-focused and tech-savvy individual to join our Operations Division and provide support to our growing organization. The Data Systems Manager works closely with the Director of Operations to ensure FIRRP’s infrastructure and systems function effectively and efficiently. In so doing, this position provides remote and in-person support to all FIRRP staff and volunteers across all our offices. The successful candidate will be a highly skilled interpersonal communicator with a deep appreciation for, and sensitivity to, people from diverse backgrounds.
In addition to day-to-day information technology troubleshooting and maintenance, the Data Systems Manager will optimize our Legal Server database to ensure information is captured and analyzed in a useful way. The ideal candidate will see a big picture view of the organization and how the database interacts with all departments and programs.
· Evaluates current LegalServer configuration and ensure organization is maximizing capacity
· Researches and recommends system enhancements, modules, and features, in consultation with appropriate internal users
· Strong understanding of data and statistics to show errors and discrepancies, and ability to troubleshoot solutions.
· Manages relationship with technology support vendors such as XLCON and Cox ALT
· Updates and manages LegalServer configuration to improve data collection and reporting, ensuring all programmatic and funding requirements are met.
· Creates policies and/or protocols for data entry and system use across multiple projects.
· Develops regular reporting tools to assist internal users with program monitoring and evaluation.
· Provides technical support, integration, training, and assistance to internal users on Microsoft Office 365, G-Suite, Adobe, and Legal Server.
· Creates structure and organization within FIRRP servers.
· Maintain high level of confidentiality & security with internal data and sensitive information.
· Collaborates with senior management, program leaders, and development team to optimize Databases to accurately report and tell the story of FIRRP’s impact.
· Communicates with LegalServer developers to solve problems, prioritize issue management, and support national LegalServer development and enhancement efforts.
· Other tasks that may be assigned.
· Passion for immigrant rights and the social justice mission, vision and values of FIRRP
· Proven track record in maintaining discretion with confidential information - Must be able to handle highly confidential situations with professionalism and tact.
· Eagerness to work alongside, build relationships with, and learn from, a diverse population of colleagues and clients.
· Advanced in-person, remote, and telephonic IT customer support skills; commitment to creating a welcoming and professional environment.
· Experience with administering—or willingness to learn—a huge variety of platforms: G-Suite, Microsoft server, SQL server, Windows, Microsoft Office, Adobe products, VOIP, ISPs, miscellaneous databases, malware mitigation tools, copying/scanning technologies, etc.
· Preference will be given for Legal Server experience.
· Must be able to efficiently manage multiple tasks, meet deadlines, work calmly under stress and be flexible when the job’s demands change.
· Long-term planning skills and an ability to demonstrate initiative in addressing emerging responsibilities with clear communication.
· Proven ability to manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added tasks.
· Outstanding organizational skills with a strong attention-to-detail.
Fluent or professionally proficient in Spanish is preferred but not required.
· Travel is required for this position - Must have reliable transportation.
SALARY AND BENEFITS
This is a full-time, salary, exempt position. Salary is competitive for our field and geographical area. We strive to create and uphold a positive, supportive, and inclusive work environment for all staff. We offer excellent benefits, including:
· Medical, dental, vision, life insurance, and short-term disability insurance, with full premiums paid by the Florence Project, and partial health insurance premiums paid for dependents
· After one year of employment, employees are eligible for an employer matching retirement plan
· One personal day paid each month
· Twenty-five days of vacation per year
Five days of sick/medical leave annually
· Six weeks of paid parental leave (up to twelve weeks total, with option to use personal, vacation, and sick paid time off for unpaid portion)
· Relocation Assistance for out of state new hires
· Bereavement leave
· All federal holidays observed
· After three years of employment, employees are eligible for an eight-week paid sabbatical.
· Mileage reimbursement for travel between offices and places of work.
· Relocation assistance available for out-of-state hires
This is an immediate opening. To apply, please complete the application below and upload a cover letter detailing your interest in the position, and resume with three professional references. Applications will be considered on a rolling basis, so applicants are encouraged to apply as soon as possible. Only applicants selected for an interview will be contacted. The Florence Project values diversity in the workplace and strongly encourages applications from people of color, LGBTQ individuals, individuals with disabilities, and members of underrepresented communities.
This job announcement is for informational purposes only, and is subject to change and modification without notice. This job announcement includes a non-exhaustive list of responsibilities, qualifications and requirements of the position, but does not include all the essential job functions of the position.