General Manager
Exciting New Craft Boba Concept, Join a growth concept
Las Vegas, NV Open Fall 2019!
Company Preview
Firefly Hospitality is actively seeking an experienced General Manager level candidate to oversee a new concept that is the redefining the Boba Tea experience. This concept will have a strong focus on all things Boba and Tea. Warm hospitality, all set in an inviting guest and staff focused atmosphere.
Position Preview
The ideal candidate will be a hands-on self-starter and entrepreneurial leader who is comfortable working with stakeholders on the design, pre-launch, launch, and daily operations of a unique high-end Tea Concept coming to Las Vegas. Must be passionate about and experienced in barista operations. Must possess exceptional customer service skills along with leadership abilities including inspiring and teaching others with a positive attitude.
Position Qualifications or Requirements:
Sales and Profits
- Together with stakeholders, helps architect budget, outline sales goals and develop a plan for controlling all aspects of the P&L.
- Meets sales goals, controllable cost targets, and P&L.
- Strives to exceed sales goals by helping to create strategies to increase sales and profitability.
- Helps recommend, select and implement all systems including POS and Inventory system.
Guests Experience
- Leads and demonstrates a high level of hospitality, service, and professionalism, and serves as an example to staff.
- Hires and trains employees on providing excellent guest relations and guest experience including responding to guest complaints and conflict resolution.
- Works with team to identify, evaluate and respond appropriately to labor efficiency problems, cash/security issues, and health department inspections.
- Implements safety guidelines and practices, ensuring that they are followed at all levels.
- Maintains, modifies as necessary, and utilizes concept’s systems to their full benefit.
People Management
- Determines management staffing requirements, hires and trains employees and creates a pool of talent for bench strength.
- Ensures employees are trained to execute products to company standards.
- Trains and mentors manager to lead with excellent customer service skills, run an effective shift and identify problems and develop solutions.
- Together with stakeholders, reviews trends in turnover and meets low turnover goals.
- Understands and complies with employment laws and administrative requirements, and ensures team compliance.
- Works with team on performance concerns and manages employee complaints, addressing escalated issues as required along with stakeholders.
- Conducts manager and staff meetings regularly to discuss key business priorities.
- Provides feedback regularly to managers and staff on their performance, and annually completes the performance review process.
Education & Licensing
- High school diploma or general education degree (GED) required; college degree preferred.
- Food Safety Certified
- TIPS Certification
- Valid Driver’s License
Experience
- At least two years of General Manager experience with direct P&L accountability.
- Microsoft Office and general system experience
Compensation and Benefits
Depends on experience and for review in screen/interview.
For immediate review and considerations, contact:
Name – Barry Cales, barry @fireflyhr.com (if you would like to email me directly please remove the space between the @ and my name.)
Why work with Firefly Hospitality?
- OUR CLIENTS HIRE US TO FIND THE BEST FIT
- Exclusively focused on the Hospitality related industries
- We work with the DECISION MAKERS – Owners, Principals, Directors and HR
- CONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL – we highly value your current position and will never do anything that would bring your future into jeopardy
- EXPERTISE: 20 years of experience
- We are your advocate and WE GET IT – we know making a career decision is difficult and we’re here for you throughout the whole process
Fireflyhr.com