Queue Coordinator I

 
About Farfield Systems, Inc
At Farfield we are committed to delivering trusted expertise to our government clients.  As we grow, our focus is on increasing opportunities for you to grow with us while still delivering the same excellence customers have grown to expect from us.
 
Farfield continually evaluates our environment to provide a place where your career is packed with opportunities to grow and you have the ability to demonstrate your passion to our customers.
  
Farfield provides support to multiple agencies across the United States Government in many locations. That means a opportunities to follow your career path without changing companies every few years.  

What you will do:

Meet Service Level Agreement Requirements for calls answered and resolved. Review, assign, reconcile and support the management of tickets throughout their lifecycle. Help coordinate with IT service providers and communicate outages and plans for recovery.  3 pm - 11 pm M-F.

Qualifications: Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.​   Experience with troubleshooting, repairing, and testing computer workstations, servers, printers, peripherals, and teleconferencing equipment. Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. Conducts sites surveys; assesses and documents current site configuration and user requirements.

Clearance:  TS/SCI with Polygraph minimum


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