Help Desk Specialist III

The Help Desk Specialist will provide support to the various end users by managing the ticket system, ensuring tickets are clearly submitted with enough information to allow for the help desk to properly support the end user, and maintain proper metrics of their ticket support to help the stakeholders ensure the best service possible.

Experience with Jira and Confluence, exceptional written and verbal communication skills, proficient in conducting research and documentation.

Linux system administration, system engineering experience, GIT source view.

Clearance: TS/SCI with Polygraph

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