Job Summary:
The Operations Lead is a key member of our customer service team As an Operations Lead, you will be responsible for operational functions in the store, including shipment, transfers, markdowns, Omni-channel fulfillment (Ship from Store.) As well as achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager.
Product Management:
• Unload and unpack deliveries of merchandise, organize merchandise in the stockroom and stock shelves on the sales floor
• Perform frequent cycle counts. Improve inventory by comparing physical counts of stock, investigating purchase order discrepancies, and adjusting Springboard information as approved by Operations Lead
• Provide clear communication to Store Manager and Director of Retail Store Operations regarding inventory product levels and other needs
• Lead and manage the completion of Faherty HQ directives (transfers, markdowns, go backs, etc.) within designated timeframes as directed by HQ in partnership with Store Manager.
• Communicate inventory and supply replenishment needs to proper Faherty HQ team members
Shipping and Receiving:
• Assist in the receiving, storage, and distribution of all items received from Faherty HQ, other Faherty stores, customers, third party vendors, and warehouses
• Check merchandise and supply deliveries for accuracy, verifying that quantities received match bills of landing, purchase orders, and other documents
• Maintain ongoing and proactive communication with key partners about new arrivals, order overages, and shortages, and delivery delays
• Assist in management of external transfers, damaged merchandise, and manufacturer returns
Stockroom Organization and Maintenance:
• Organize the stockroom and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained
• Monitor inventory level and sell during peak hours; process and replenish merchandise; receive and monitor floor stock
• Frequently provide feedback and suggestions for inventory and shipping process improvements that will ultimately help to increase profitability and reduce waste
• Work with Faherty design team to properly manage apparel samples and organize trafficking of items between Faherty HQ, stores, and warehouses
About us
Faherty Brand is a New York-based lifestyle and apparel brand founded in 2013 by twin brothers Mike and Alex Faherty with the goal of creating the highest quality clothing for life’s great moments. Mike and Alex gained valuable work experience prior to founding Faherty Brand. Mike spent a decade in design at Ralph Lauren’s RRL and Alex spent a decade on Wall Street in Private Equity. Having grown up surfing and with a shared love of the beach, our company’s beach culture is authentically inherent to our brand’s DNA. We’re committed to designing clothes for all seasons with unwavering craftsmanship, premium materials, and a focus on sustainability. This positions us uniquely in the space and creates one of the biggest opportunities in retail.
We have retail stores in Soho and the West Village of New York City, Newport Beach and Malibu, California, and Nantucket and Boston, Massachusetts and more to come. Our retail, e-commerce, catalog and wholesale businesses are growing at awesome rates. We wholesale to the world’s finest retailers, such as Nordstrom, Neiman Marcus, Mr. Porter and more.
Our team of leaders consists of individuals from retail and technology companies who deliver on our promise and seize the opportunity. Our goal is to be the world’s most sought-after apparel company. We all work side by side in a collaborative, energetic, and creative environment. The result: better people, better ideas and a better experience.
We live by the Faherty core values:
- Be the best
- Deliver on promises
- Spread good vibes
- Be Better Together
- Stay Authentic