Senior Service Delivery Consultant

Provides comprehensive solutions to complex problems or needs. Leads major projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans. Associates in the Service Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Associates in this job code do not manage people.

Required Skills/ Experience 
Program Management and strong process background
Mastery of the Microsoft Office Suite
8+ years managing multiple projects
Mastery of Software Delivery Lifecycle timelines and dependencies
2+ years in Service Oriented Architecture Environment
Ability to lead large group sessions (in-person and virtual)
3+ years of Payments Technology experience
Strong understanding of tokenization and virtual wallets

Desired Skills/ Experience 
Past leadership on large scale transformational change
Working knowledge of Payments processing, ACH
Working knowledge of Digital Wallets (Apple Pay, Google Pay, Samsung Pay)
Working knowledge of P2P / Zelle payment account and token management
Experience liaising between technology and line of business teams, including senior and executive leaders within the line of business

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