| The candidate will be responsible to provide Level 2 support for Network & Security track across globe through 24/7 support model.
| Essential: • Eight plus years of IT experience • Minimum of 5 years Network & Security experience • Good knowledge in Routing, Switching and firewalls • Specialized on Cisco Nexus Platform configuring LAN and SAN switching • Hands on Experience on Cisco ASA firewalls, IPS / IDS. • Good experience in supporting Datacenter environment • Ability to work on 24/7 shift • Excellent customer service skills • Perform other duties as assigned • Should have experience on the Network Migration and Datacenter deployments • May require to travel on need basis Preferred: • CISCO Certification (CCNA ,CCNP, CCIE etc)
| • Perform L2 operations that include Network & Security hardware and software installations, configuration, performance, trouble shooting and change management, upgrades and modifications to enhance network performance, capacity, integrity and compatibility. • Desktop/ Site to Site VPN tunnel creation and troubleshooting. • Proactive monitoring and root cause analysis • Monitor and implement network security solutions to protect against known and unknown threats • Generate NOC reports and report to management on regular intervals • Create Knowledge base and sharing with team members.
| Functional: • Good Communication and Interpersonal skills • Positive and flexible attitude • Ability to think clearly, identify risks, anticipate eventualities andresolve problems • Ability to understand and comply with business processes and procedures • Ability to analyze data and identify patterns / trends / exceptions etc • Ability to provide support for Global customers Technical: • Expert in Cisco Routing & Switching platforms include datacenter class switches • Expert in Cisco Nexus Platform configuring LAN and SAN switching
• Expertise level in security products like Cisco ASA firewalls, Nortel Network, Juniper products, PIX Firewall Service Module, IDS/IPS and Bluecoat products • Experience in configuring and troubleshooting EIGRP, OSPF, BGP, QOS, TCP/IP, IPSEC, MPLS, GRE,VTI, STP etc., • Good Knowledge in Cisco and F5 Load balancers, Websense proxy. • Good knowledge in configuring and troubleshooting open source and Cisco Network & Security monitoring tools