Key responsibilities include:
•Development and execution of advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
•Providing Technical leadership, Peer code reviews and ensuring that the team is following all the best practices.
•Building and maintaining integrations using Web Services, JDBC, middleware etc.
•Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration, Service dependency mapping and Governance.
•Building and maintaining Knowledge Management system in support of Agile process with governance.
•Proviing advanced support and administration for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis etc.
•Participation and collaboration of SDLC using Agile\Scrum methods.
•Supporting any engineering or operational initiatives related to new product offering or sustaining activities. Requires IT systems architecture and design for feasibility of any new solution.
•Providing detailed project status reports.
•Updating and maintaining technical documentation in SharePoint site and any relevant wiki pages.
This position requires:
•ServiceNow System Administrator Certification required
•ServiceNow Application Developer Certification preferred
•ServiceNow Certified Implementation Specialist preferred
•ITIL Foundations Certification preferred
•3-5 years of hands-on ServiceNow implementation, administration, and development experience.
•Strong working knowledge of IT Service Management components (e.g. Service Catalog, Change, Incident, Release, Problem, etc.).
•Experience with ServiceNow components within IT Operations, Security Operations, Business Management, Performance Analytics, and Reporting.
•Working knowledge of design, coding, testing methodologies and debugging.
•Basic scripting skills (e.g. Shell, Perl, Python).
•Working knowledge of relational database management systems such as SQL and Oracle.