Systems Administrator

Maintains smooth operation of Avaya Enterprise telephone systems, including call center applications. 
 Duties may include setting up users, troubleshooting user telephony issues and when necessary to analyze technical problems, identify and prioritize resolutions based on business needs. May recommend Avaya solutions and coordinate installation or changes with colleagues, technicians, Business partners, and telco vendors. 
 Duties may include 24 X 7 support for the telephony infrastructure environments and other Telecom related activities as provided by management. 
 
 COMPETENCIES: Experience with telecom/carrier, telephone protocols and deployment along with industry experience in call center management working with switch technology, knowledge of Avaya AURA Hardware and software, including Communication Manager, Media Gateways, System Manager, Session Manager, AES, EMC, WFM/WFO and CMS. 
 Excellent interpersonal and communication skills (verbal & written). Additional languages would be an advantage. 
 
 QUALIFICATIONS: Bachelor’s degree or equivalent in experience. At least four years of experience in systems support and working knowledge of Avaya technology. 
 
 General knowledge of Microsoft Office product suite, networking, wiring, routers, switches, and , communications protocols (TCP/IP, G.711, G.729, SIP, MPLS, QoS). Microsoft, Avaya, Cisco, HP, Dell, and knowledge of CSI virtual observer is a plus.

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