Associate Project Manager

As a Client Success Associate Project Manager, you will help to manage software implementation projects for customer accounts from inception to completion and act as a liaison between the company and the client to ensure that all targets and requirements are met and projects are successfully completed.

You will be implementing and training end-users and be expected to manage multiple, complex projects for Exterro’s Fortune 500/Global 2000 and law firm clients.
 
This position will be located at Exterro Headquarters in Beaverton, Oregon. 

Roles and responsibilities:
  1. Work with Exterro Project Managers, customers and their resources to successfully implement end-to-end discovery workflow management solutions.
  2. Provide customers with guidance and support in the areas of e-Discovery and Information Governance, and insight into the most effective utilization of Exterro technology.
  3. Provide updated and ongoing communication with customers and internally through: updating and delivering implementation project plans, writing customer reports to communicate customer meeting goals and outcomes, and maintenance of data associated with customer status.
  4. Coordinate closely with internal technical teams to drive solutions for customers, provide product feedback and execute on strategic initiatives.
  5. Assist sales and business development staff in pre-sales activities such as defining solutions, crafting proposals and presenting solutions to customers.
  6. Providing web-based and on-site training for law firm and corporate customers.
 
Skills and experience:
  • Bachelor’s degree
  • A passion for technology and a willingness to learn.
  • The ability to learn how litigation support departments function and gain an understanding of the benefit and role technology plays in a legal environment.
  • Excellent oral and written communication skills, responsiveness, and attention to detail.
  • Ability to work in a fast-paced, constantly changing environment.
  • Willingness to work on a flexible work schedule to support customers in different time zones in the US.
  • High level of professionalism.
  • Willingness and ability to travel 10-20% of the time.

Location: Beaverton, Oregon

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