Project Manager E-Discovery

As a client success project specialist, you will help to manage software implementation projects for customer accounts from inception to completion and act as a liaison between the company and the client to ensure that all targets and requirements are met and projects are successfully completed.

You will be implementing and training end-users and be expected to manage multiple, complex projects for Exterro’s Fortune 500 and law firm clients along with creating and updating implementation materials.

Roles and responsibilities:

  • Work with customers and their resources to successfully implement end-to-end discovery workflow management solutions.
  • Provide customers with guidance and support in the areas of document Retention and Preservation, and insight into the most effective utilization of Exterro Fusion technology.
  • Provide updated and ongoing communication with customers and internally through: updating and delivering implementation project plans, writing customer reports to communicate customer meeting goals and outcomes, and maintenance of data associated with customer status.
  • Assist sales and business development staff in pre-sales activities such as defining solutions, crafting proposals and presenting solutions to customers.
  • Providing web-based and on-site training for law firm and corporate customers.
 
Skills and experience:

  • Experience managing enterprise software implementation projects.
  • Bachelor’s degree
  • The ability to quickly grasp how litigation support departments function and have a deep knowledge of the benefit and role technology plays in a legal environment.
  • Excellent oral and written communication skills, responsiveness, and attention to detail.
  • Proven presentation skills and experience presenting remotely using WebEx or a similar web presentation tool.
  • Familiarity with project planning software a plus.
  • Ability to work in a fast-paced, constantly changing environment.
  • Willingness to work on a flexible work schedule to support customers in different time zones in the US.
  • High level of professionalism.
  • Willingness and ability to travel 10-20% of the time.
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