Household Manager: $104k to $125k+ Bonus & Benefits

  • $104,000.00 - $125,000.00/year
  • $104,000 to $125,000+ Full Benefits. DOE.
    Up to 20% performance based Bonus.

    ROLE AND LOCATION:
    Experienced Household Manager
    Atherton, CA
    Full-time, Exempt position
    Competitive Compensation, and Benefits after 90-day Introductory Period
       
    SUMMARY:
    Experienced household manager will keep the day-to-day operations of a private estate. The candidate will be proactive, energetic, detail-oriented and able to anticipate Principals' needs and provide exceptional service in a timely manner.  Qualified candidates can work independently, and can wear multiple hats and be hands on to the ever-changing list of priorities.
       
    RESPONSIBILITIES:
    • Complete oversight of principal’s home; maintaining consistency of standards, procedures, and services. 
    • Contact, screen, propose and oversee vendors. Compare multiple bids, track budget. 
    • Negotiate and manage contracts, supervise work and review invoices. 
    • Supervise and coordinate onsite activities and provides day-to-day direction of onsite staff.
    • Prepare realistic plans to address needs and conduct regular walkthroughs and daily checklist. 
    • Work with, schedule, supervise and upkeep of maintenance schedules for household vendors: HVAC, electrician, plumbing, generator, well systems, etc.
    • Supervise construction and renovation projects, from design to coordination of schedules, inspections during various construction phases, monitoring permits, and daily oversight of subcontractors. 
    • Ensure that the project is executed in accordance with designs, budgets, and schedules; take appropriate action to minimize the impact of deviations. 
    • Verify estimates based on a detailed review of proposal specifications. 
    • Assist the principals in the procurement of design consultant services and administration of design contracts. 
    • Experience with handling and caring for fine art, fine furniture, and collectibles.
    • Knowledgeable working with complex household systems: “smart home” systems, Vantage, HVAC, etc.
    • Maintaining seasonal routines and procedures for the household interior and exterior needs: landscaping, window washing, power washing, etc.
    • Demonstrate high-end design sensibilities and appreciation of aesthetic quality.
    • Daily walk through of property (interior and exterior), ensuring principals aesthetics.
    • Review and train staff (concierge-style attitude and discretion are key). 
    • Set the service standard and the hiring, training and ongoing management of staff required to meet the service needs of the family and property. 
    • Keep accurate records of all employees such as recruitment, terminations, orientation, training, mentoring, coaching, taxes, compensation, reviews, and supervision.
    • Provide weekly and/or monthly schedules for staff:  manage vacations and special requests.
    • Weekly meetings with staff, task delegation, inspections of work.
    • Act as a point of contact and gatekeeper for principals – providing updates on household activity, scheduled maintenance and current state of staff. 
    • Manage all related financial matters including accounting budgets and payroll for domestic staff.
    • Order and maintain personal stock for principals: toiletries, clothes, travel supplies, etc.
    • Order and maintain household supply inventories:  cleaning supplies, beverages, and snacks, etc.
    • Organize, package, ship and receive deliveries and packages for household and principals.
    • Manage petty cash: maintain and submit records and receipts.
    • Maintain and update household manuals.
    • Review and submit vendor invoices for processing.
    • Greet guests and provide formal (but comfortable) service during visit.
    • Oversee all events and dinner parties, orchestrating staff accordingly.
    • Possess a hands-on attitude – providing service when staff or vendors cannot.
    • Assist principals with packing for trips.
    • Organize luggage of family members and guests for trips, ensuring principals travel needs are met.
    • Be available 24/7 for family members; questions, requests or service.
    • Handle any special requests, duties or errands.

     
    OUR CORE VALUES:
    ● Principal’s First
    Highly Private Clients are the focus, and Principals are the Clients.
    ● Learn from mistakes
    Brave to face and admit the truth.  Learns and grow from mistakes. Makes thoughtful choices and changes to avoid mistakes or at least low-cost mistakes. High-cost or repeated mistakes will lead to disciplinary action.
    ● Conscientious
    Finish duties conscientiously, effectively and promptly.
    ● Dedication
    Be dedicated. Keep improving.
    ● Accountable
    Due diligence. Be accountable.
    ● Independent
    Think and act independently.
    ● Resilience
    Does not complain or shy away from assigned works. Confronts difficulties bravely. When the going gets tough, the tough get going.
     

    JOB REQUIREMENTS:
    • 4-Year degree from accredited college or university.
    • Minimum of 7+ years of relevant experience working in private homes 15,000 sq. ft or larger.
    • Superior project management skills.
    • Excellent Human resources management skills.
    • Superb command of the English language, both written and oral, is required.
    • General understanding of household mechanical systems, appliances, technology and routine maintenance practices of these systems.
    • Possesses superior process and time management skills.
    • Low key, meticulous, personable character.
    • Must be a self-starter.
    • Must have excellent interpersonal skills.
    • Flexible scheduling with availability to work overtime and weekends as needed.  A 24/7 mentality.
    • Valid driver’s license with a perfect driving record.
    • Legal to work in the United States.
    • Able to pass an extensive background check, including criminal and credit checks. 

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