Client Onboarding and Platform Service Manager

Evooq provides investment solutions and a wealth management platform to financial institutions such as banks, independent asset managers and pension funds. In the role of a Client Onboarding and Platform Service Manager, you will lead implementation projects to onboard External Asset Managers onto our Evooq EAM platform. In addition, you will build up and run the IT service desk for our clients. Main tasks:
  • Onboarding of External Asset Managers onto our EAM platform including requirements gathering, client specific configurations, custody bank interface configurations, initial portfolio data load and data migration as well as the coordination of 3rd party providers
  • Establishing and running the IT service desk (1st level support) responding to inquiries from clients related to the platform including the capturing of issues and their distribution to the respective 2nd support 
  • Identifying potential product extensions based on client feedback in collaboration with the product management


Profile
  • Degree in a relevant area such as computer science or business administration
  • 3+ years of professional experience in the financial services with excellent track record and strong focus on client implementation/migration projects and service desk operations 
  • Experience in project management 
  • Reliable with high attention to detail, high quality focus, hands-on as well as a strong focus on execution combined with excellent client communication skills
  • Strong team player who prefers to work in an environment with flat hierarchies
  • Able to work in a dynamic team environment, perform under pressure and meet deadlines
  • Excellent written and verbal communication skills in French and English (German is a strong plus)


We are looking for smart, clear communicators who like to solve problems with original thinking, and are able to work as part of a cross-functional team.

Candidates must have or be eligible for a work permit in Switzerland


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