About us
We are launching a direct-to-consumer healthcare brand focusing on orthodontics. We believe everyone deserves a smile they'll love, however orthodontic treatment costs $3000 on average - making it only accessible to a few. We provide the same custom-fitted invisible aligners as orthodontists, however by changing the distribution channel and putting everything online, we cut the price by 60%.
This service already exists in the US, and the market-leading company in the space is worth over $1bn. No company is dominating other international markets, that’s why we are executing a multimarket operation that requires focus and stamina. The company is well funded and led by serial entrepreneurs whose previous startup has gone on to raise $112m.
We welcome people from all backgrounds with drive and ambition who want to work together to build the next big thing.
What You'll Do
- Act as the voice of Moons, delivering joyful experiences and best-in-class customer experience
- Support the wider team by ensuring that customer orders, deliveries and returns are processed seamlessly, from initiation through completion
- Think creatively about ways in which we can optimize each customer’s experience and increase conversion throughout the customer process
What You'll Need
- 2+ years experience in a customer service or operations role at a consumer-centric organization (ideally e-commerce)
- Excellent verbal and written communication
- Empathetic and customer-centric: passionate about helping customers and creating unprecedented customer experiences
- Experience working with CRM system
- Proven work ethic
- Ability to work during weekends
You get
- Significant discount on our customized treatment plans and aligners
- Competitive base salary and bonus
- You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly