Regional Manager Retail

 
About the role: 

We're looking for a Retail Operations Coordinator to support the day-to-day operations of our Smile Diagnosis Centers, located in different cities within Mexico. These Diagnosis centers are the first in-person interaction our patients have with the company, and we're creating a best-in-class customer service experience for them. 
As a Retail Operations Coordinator, you’ll manage a team of Representatives, support their operational needs, and guide day-to-day operations of the Diagnosis center. You’ll also help to structure & scale the operations through constant continuous improvement and the implementation of new projects. 

What you’ll do: 

  • Team management: Manage hiring, training, mentoring, scheduling, and all general administration of our Customer Representatives.
  • Hold personal and group meetings, to keep your team engaged and informed.
  • Ensure an excellent work environment across all Centers. 
  • Support your team to achieve quality, efficiency and sales metrics. You’ll be responsible for your Center’s metrics. 
  • Manage your facilities, making sure they have all the resources necessary. 
  • Work along with different departments to implement projects in order to improve processes. 

What you’ll need: 

  • At least 3 years of working experience in retail, operational, store manager, consulting or customer support.
  • Demonstrated experience in operational or process improvement.
  • Team coaching and leadership experience is a plus. 
  • Great communication skills and ability to interact with internal and external partners.
  • Analytical skills.
  • Strong autonomy to analyze and propose different projects and processes by yourself, to improve our service. 
  • Ability to adapt to a fast-paced environment.
  • Bachelor's Degree
  • Intermediate English level is a big plus
  • You’ll need to travel at least 30% of your time. 

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