Global Venture Developer - Retail

About us
We are launching a direct-to-consumer healthcare brand focusing on orthodontics. We believe everyone deserves a smile they'll love, however orthodontic treatment costs $3000 on average - making it only accessible to a few. We provide the same custom-fitted invisible aligners as orthodontists, however by changing the distribution channel and putting everything online, we cut the price by 60%.
This service already exists in the US, and the market-leading company in the space is worth over $1bn. No company is dominating other international markets, that’s why we are executing a multimarket operation that requires focus and stamina. The company is well funded and led by serial entrepreneurs whose previous startup has gone on to raise $112m.
We welcome people from all backgrounds with drive and ambition who want to work together to build the next big thing.

About the role
As GVD and part of our first employees you will work directly with the executive team to implement strategic decisions into operations. You’ll build processes, systems, training and results tracking that enables our team to serve customers efficiently and effectively in our studios. You'll have the opportunity to get your hands into all parts of the business working with customers, managing complex problems, and working across different business units to transform problems into solutions that operate at scale.
To succeed in the role you must be highly analytical, creative and a strong people person who has experience managing both people and complex business processes.

You will
  • Successfully manage new retail project build outs from design development through turnover, closely collaborating with store design team, internal departments, external agencies, landlords, and architectural partners
  • Assist with site selection and trade area mapping, implement creative real estate strategies for market entry
  • Collaborate with different teams to ensure agreement throughout the new store development process, including budgets, opening timing, etc
  • Drive business growth with structured experimentation and creative problem solving
  • Own customer service quality standards, monitoring and improvement
  • Manage the day-to-day needs of the front line customer experience team
  • Synthesize customer insights and work across teams to improve the overall customer experience

You have
  • Minimum 2 years of relevant experience in operations management or consulting
  • Ability to create structure where there is none
  • Excellent analytical and communication skills and a hands-on mentality
  • Excitement for tackling complex business situations with high attention to details
  • Comfort with high levels of responsibility and high pressure
  • Track record of setting expectations and motivating a team to deliver against them
  • High stamina and ready to work long hours under pressure to deliver results

You get
  • Significant discount on our customized treatment plans and aligners
  • Competitive salary and stock options 
  • You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly

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