Product Manager

COMPANY

EverlyWell provides consumer-initiated at-home laboratory testing with easy-to-read and actionable results. We are at the forefront of personalized health, transforming the $25B lab testing industry. We’re here to empower people to take control of their health by making lab testing easy to access, understand, and afford.

ROLE SUMMARY

As Product Manager for Internal Operations, your customers are your peers. You’re responsible for building tools, improving processes, and automating tasks that make life better for our internal teams: Customer Care, Lab Operations, Accounting & Finance, Marketing, Business Development, and Leadership. You’ll own the roadmap, collaborating with internal stakeholders across EverlyWell, and drive the team to deliver streamlined processes and elegant solutions to complex problems. This role will report to the Director of Product. 

We’re in high-growth, startup mode and need someone who is willing to get their hands dirty. If you’re passionate about changing the landscape in healthcare and lab testing and looking for an opportunity to learn, build, optimize, and grow, EverlyWell is the place for you.
 
What You’ll Do:

  • Develop empathy for both the internal Lab Operations team and Lab partners to define solutions that drive efficiency
  • Understand how the Customer Care team interacts with our customers and help to define solutions to create operational efficiency
  • Collaborate with internal stakeholders on other system integrations
  • Own the strategy and development of the e-commerce platform
  • Work with our accounting & finance team to understand internal processes and define solutions to create operational efficiency
  • Partner with Business Development to build solutions that will enable us to expand our partnership reach
  • Own the product backlog and lead your scrum team to deliver on solutions

Your Education & Experience:

  • BA/BS Degree or equivalent experience
  • 4+ years working in a product manager role
  • Experience with CRM, e-commerce and 3rd party app integrations 
  • Ability to manage internal stakeholder expectations with aplomb to ensure their needs are met in a way that is right for the business and the product development team
  • Ability to understand external user needs and build solutions to user problems that add business value
  • Powerful storyteller in written, verbal, and visual forms
  • Demonstrated ability to collaborate effectively across multiple teams
  • Experience managing a product backlog, working within a scrum environment

We Love Working Here:

  • Venture backed by top-tier firms
  • The opportunity ahead knows no bounds
  • Open vacation policy
  • Employee discounts
  • Paid parental leave
  • Health benefits
  • 401(k)

EverlyWell is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

HIPAA Disclaimer: This role will be in an environment that has access to protected health information (PHI) and all security standards to protect PHI must be followed.

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