Our client is an established MSP in the area and we are currently looking for a Network Engineers to provide services to customers both onsite and remote.
Summary of Responsibilities:
- Lead and manage complex projects such as infrastructure installation and upgrades
- Provide network and security assessments, identifying opportunities for system improvements and efficiencies
- Respond to customer inquiries in a courteous and professional manner
- Deliver technical customer support over the phone and in person, understands support processes
- Create, document, and escalate issues and problems according to ticketing standards and SLAs
- Monitor assigned tickets and tasks and provide service or escalation as necessary
- Provide support for escalated service desk tickets following established protocols
- Provide desktop, server and network support
- Perform remote and onsite scheduled maintenance
- Participate in emergency on-call rotation schedule
Required Skills:
- Ability to troubleshoot server-based software issues with Microsoft Windows Server 2003/2008/2008 R2 x32 and x64
- Microsoft Windows Active Directory Infrastructure
- On Premise Microsoft Exchange, 003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and hosted Microsoft Office 365
- Microsoft SQL 2005/2008 Server
- Microsoft Terminal Server 2003/2008/ R2 x32 and x64
- Microsoft Hyper-V and VMWare
- Anti-Virus experience
- Enterprise-class backup solutions
- Experience with various server/workstation peripherals such as USB/NAS drives and workstation/server hardware and software troubleshooting
- Working knowledge of HP and Dell equipment; general understanding of storage solutions
- Experience troubleshooting and resolving workstation-based software issues with Microsoft Windows XP, Vista, and 7 (x32 and x64), Microsoft Office 2007 / 2010, Microsoft Online Services (Office 365), Domain and workgroup environments
- Knowledge and understanding of AD, DNS, the Internet and mail flow
- Owns issues through resolution and escalates when necessary
- Work well with clients at all levels, from executive to IT to end-user
- Energy, enthusiasm and results-orientation
Education and Experience
- Bachelor’s degree preferred
- MCP/MCSA/MCSE/MCTS/MCITP Certifications required
- CompTIA A+ and Network+ preferred
- 5+ years of relevant experience in supporting complex networks and/or providing technical support
- Valid driver’s license and reliable personal vehicle
Our client offers:
- Competitive compensation
- Vacation Plan
- Health Insurance
- Dental Insurance
- 401(k) plan w/ match
- Company-paid Life Insurance
- Company-paid LTD
- Casual work environment