Network Engineer

Our client is an established MSP in the area and we are currently looking for a Network Engineers to provide services to customers both onsite and remote. 

Summary of Responsibilities:
  • Lead and manage complex projects such as infrastructure installation and upgrades
  • Provide network and security assessments, identifying opportunities for system improvements and efficiencies
  • Respond to customer inquiries in a courteous and professional manner
  • Deliver technical customer support over the phone and in person, understands support processes
  • Create, document, and escalate issues and problems according to ticketing standards and SLAs
  • Monitor assigned tickets and tasks and provide service or escalation as necessary
  • Provide support for escalated service desk tickets following established protocols
  • Provide desktop, server and network support 
  • Perform remote and onsite scheduled maintenance
  • Participate in emergency on-call rotation schedule

Required Skills:
  • Ability to troubleshoot server-based software issues with Microsoft Windows Server 2003/2008/2008 R2 x32 and x64
  • Microsoft Windows Active Directory Infrastructure
  • On Premise Microsoft Exchange, 003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and hosted Microsoft Office 365
  • Microsoft SQL 2005/2008 Server
  • Microsoft Terminal Server 2003/2008/ R2 x32 and x64
  • Microsoft Hyper-V and VMWare
  • Anti-Virus experience
  • Enterprise-class backup solutions
  • Experience with various server/workstation peripherals such as USB/NAS drives and workstation/server hardware and software troubleshooting
  • Working knowledge of HP and Dell equipment; general understanding of storage solutions
  • Experience troubleshooting and resolving workstation-based software issues with Microsoft Windows XP, Vista, and 7 (x32 and x64), Microsoft Office 2007 / 2010, Microsoft Online Services (Office 365), Domain and workgroup environments
  • Knowledge and understanding of AD, DNS, the Internet and mail flow
  • Owns issues through resolution and escalates when necessary
  • Work well with clients at all levels, from executive to IT to end-user
  • Energy, enthusiasm and results-orientation

Education and Experience
  • Bachelor’s degree preferred
  • MCP/MCSA/MCSE/MCTS/MCITP Certifications required
  • CompTIA A+ and Network+ preferred
  • 5+ years of relevant experience in supporting complex networks and/or providing technical support
  • Valid driver’s license and reliable personal vehicle

Our client offers:
  • Competitive compensation 
  • Vacation Plan
  • Health Insurance
  • Dental Insurance
  • 401(k) plan w/ match
  • Company-paid Life Insurance
  • Company-paid LTD
  • Casual work environment

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