IT Services Manager

Our client is an established, Rochester based company that provides IT services to their customers in the area.  Among other things, they provide integration, support services and managed IT solutions for small to mid-sized businesses.

We are currently looking for an IT Services Manager.  In this role, you will provide leadership, guidance, and hands-on support to the members of the IT Services Group.

Responsibilities:
  • Ensure customer/project timelines are met by team
  • Monitor and maintain departmental metrics to keep team on track
  • Act as a technical resource in addition to managing team
  • Interview and hire all new IT staff
  • Develop and document all policies and departmental procedures and ensure they are followed 
  • Other duties as required

Requirements:
  • Ability to troubleshoot server-based software issues
  • Knowledge of server/workstation hardware, software, and peripherals such as USB/NAS drives
  • Knowledge of HP and Dell equipment
  • Understanding of  Storage and Back-up solutions as well as cyber security
  • Knowledge of and experience with ticketing systems
  • Must possess management and communication skills to work with vendors, customers, and employees effectively

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