Responsibilities and Duties
- Conducts thorough reviews and inquiries on identified and suspicious accounts within the specified systems
- Complete Inbound/Outbound call and take appropriate action based upon results
- Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization. Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud.
- Helps develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity.
- Interacts with members as needed who are reporting fraudulent activity.
- Reviews suspicious accounts for potential fraud.
- Reviews suspicious documentation submitted for new accounts
- Compile information from all channels and determine which ones need to be restricted and what departments need to be contacted.
- Enters and maintains accurate case detail reports for all alerts received and reports type of fraud on each occurrence
- Provides escalation and updates to supervisor regarding cases.
- Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners and external vendors/banks
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
- Review fraud alerts to protect the institution from fraud related losses and improve customer experience on all accounts including debit card
- Fosters a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
- Works effectively across the organization to maximize company resources.
- Handle any special projects as assigned by management.
Qualifications
- 1+ years of relevant risk experience in the banking, financial services, or other related industry.
- Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules
- Thorough understanding of bank operations, industry trends & best practices, and federal and state banking
- Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
- Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
- Excellent project management, organizational and negotiation skills are required.
- Proficiency in Word, Excel, Outlook and PowerPoint.
- Ability to apply sound judgment, effectively solves problems, and determines fraudulent activity consistently.
- Understanding of electronic crimes as they relate to card fraud and theft of credentials.
- Excellent critical thinking and problem solving skills.
- Detail-oriented and process-oriented approach.
- Accepts responsibility, ownership, and accountability for work results.
- Finds a high-volume, dynamic, and team focused environment engaging.
- Ability to organize and prioritize workload.
Benefits
- Subsidized lunches, a fully stocked kitchen, and subsidized gym membership.
- Competitive salary packages and bonuses.
- A flexible vacation policy allows you to truly relax and reboot.
- Tuition reimbursement on approved programs, up to $5,250 a year.
- Monthly contribution to help you pay off your student loans.