Loss Prevention Investigator

Responsibilities and Duties


  • Conducts thorough reviews and inquiries on identified and suspicious accounts within the specified systems
  • Complete Inbound/Outbound call and take appropriate action based upon results
  • Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization. Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud.
  • Helps develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity.
  • Interacts with members as needed who are reporting fraudulent activity.
  • Reviews suspicious accounts for potential fraud.
  • Reviews suspicious documentation submitted for new accounts
  • Compile information from all channels and determine which ones need to be restricted and what departments need to be contacted.
  • Enters and maintains accurate case detail reports for all alerts received and reports type of fraud on each occurrence
  • Provides escalation and updates to supervisor regarding cases.
  • Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners and external vendors/banks
  • Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
  • Review fraud alerts to protect the institution from fraud related losses and improve customer experience on all accounts including debit card
  • Fosters a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
  • Works effectively across the organization to maximize company resources.
  • Handle any special projects as assigned by management.

Qualifications


  • 1+ years of relevant risk experience in the banking, financial services, or other related industry.
  • Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules
  • Thorough understanding of bank operations, industry trends & best practices, and federal and state banking
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
  • Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
  • Excellent project management, organizational and negotiation skills are required.
  • Proficiency in Word, Excel, Outlook and PowerPoint.
  • Ability to apply sound judgment, effectively solves problems, and determines fraudulent activity consistently.
  • Understanding of electronic crimes as they relate to card fraud and theft of credentials.
  • Excellent critical thinking and problem solving skills.
  • Detail-oriented and process-oriented approach.
  • Accepts responsibility, ownership, and accountability for work results.
  • Finds a high-volume, dynamic, and team focused environment engaging.
  • Ability to organize and prioritize workload.

Benefits

  • Subsidized lunches, a fully stocked kitchen, and subsidized gym membership.
  • Competitive salary packages and bonuses.
  • A flexible vacation policy allows you to truly relax and reboot.
  • Tuition reimbursement on approved programs, up to $5,250 a year.
  • Monthly contribution to help you pay off your student loans.

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