You will be trained in handling different types of requests and queries, and solve a wide variety of problems unique to an e-commerce company. You will also be equipped to handle different channels, ensuring a seamless and convenient customer service. Customers will be relying on you to help with their requests and to solve their problems, and you are expected to deliver not just a good customer experience, but encouraged to always go for the extra mile.
You are a key contributor to delivering the best customer experience we promise to deliver. You will be part of a growing team with a collaborative and innovative culture. New ideas for continuous improvement are always welcome and highly appreciated.
You are expected to learn fast through on-the-job experience and through coaching from your leads and mentors you will find in the organization. Formal training is available (and highly encouraged), but in Entrego, your leads and actual experience are the best teachers!
Key Responsibilities:
- Coordinates and reports directly to the Team Leader.
- Professionally handles high volume incoming inquiries from customers (chats & emails)
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
- Resolve customer issues via one call resolution guidelines and/or escalated process
- Maintain a balance between company policy and customer benefit in decision making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our clients and its customers
- Responsible for call disposition or ticket resolution
- Demonstrate the Entrego culture through both behavior and attitude
- Performs other duties or responsibilities as assigned
Requirements:
- Minimum of at least 1 year work experience in customer service
- Ability to establish rapport and easily collaborate with others
- Analytical with effective negotiation and problem-solving skills
- Strong conversational and written English communication skills
- Customer centric: The key to great customer service is being able to think from the customer’s point of view.
- Awesome communicator: A good recommendation is only useful if the customer understands it.
- Resilient: Some customers may need extra support and understanding, you should be always calm and collected.
- Versatile and Adaptive: The industry (fashion, e-commerce) change fast, and you should adapt fast too!
- Available to start ASAP
- Willing to work in BGC, Taguig City