Fraud and Chargeback Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Buyer/order fraud investigation (70%)
-Monitoring several fraud rules to mitigate card and PayPal fraud.
-Conducting buyer/order fraud investigations and working closely with seller risk to escalate any suspicious sellers.
-Making decisions such as refunding/rejecting high-risk orders and banning buyers.
-Monitor all internal and external alerts to refund potentially fraudulent orders.
-Working on tips/escalations from the risk and compliance team or other teams.
-This is a unique opportunity for an experienced card fraud SME to come in and help us monitor transactions.

2. Chargebacks (30%)
-Monitoring chargeback spikes or volume changes.
-Defending chargebacks (both for fraud and service reason codes) for MC, VISA, AMEX and PayPal effectively and efficiently.
-Communicating with buyers and sellers via email to compile additional defense documentation.
-These include anything else your manager/team requires you to work on e.g: seller risk processes.

Minimum Requirement Qualifications:

-You have at least 2 years experience of actively working in online order fraud monitoring and at least 1 year in chargeback rebuttals.
-You have worked in a card-not-present environment where the goods/services being sold are intangible in nature (e.g. not a physical product).
-You have some knowledge of the global payments industry including card payments, PayPal, bank transfers, card scheme rules, new chargeback regulations, and arbitration rules.
-You are comfortable as an individual contributor building a new process and working closely with a team for other daily workflows.
-You are comfortable working with Excel/Google spreadsheets to creating behavioral patterns from large data sets.
-You are a self-starter who can organize and manage their work efficiently and independently.
-You are comfortable with fast-paced change and process improvements.
-You are comfortable with weekend shifts.
-You are fluent in spoken and written English and can work effectively with remote teams.

Education and/or Experience
-At least 2 years of Fraud and Chargeback experience in a BPO set up
-Graduate of any business-related course

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file