Technical Support

Technical Support

What we need
In this role, you will act as a liaison between our client-facing teams and internal development. The purpose of this role is to perform tier I & II technical support. This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time. 

Primary Responsibilities
  • Work with the development group to streamline processes and communication with groups outside of the technology teams. 
  • Investigate issues and escalate to the proper development teams. 
  • Learn how the technology behind the system works. 
  • Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support. 
  • Automate repeatable tasks. 
  • Work with development to forecast severity of issues and throughput for fixing issues across teams. 
  • Maintain awareness of issue status after handing off to other teams.

Job Qualifications
To be successful in this role, you should have the following:
  • Computer Science/Engineering background (preferred)
  • Exposure and experience to finance (preferred)
  • Comfortable with Linux CentOS and Linux Mint and Bash scripting
  • You should be able to understand Java
  • XML
  • Basic Networking (DNS, packet loss, etc)
  • SQL
  • Jira/Zendesk/Logs experience
  • Ability to work remote during off hours and participate in shift rotations 
  • Good communication, both verbally and written

The Team / Who we are?

We’re a team of technology centric individuals that want to reduce the burden on our clients by providing a homegrown front-to-back platform that streamlines their processes. We’re pretty good at it, and it shows. In 2018, we added 90 new employees globally, 120 new clients, and two new offices. In 2019, we are continuing that growth and working on new tech upgrades. We are also proud to say that the founders still roll up their sleeves and contribute code. Imagine working alongside the founders of a global company on some of our tech initiatives. 





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