Remote Call Center Agent | Customer Service Representative

Job Description

Remote Call Center Associate | Customer Service Representative

Job Opening: Solar Lead Qualification Call Agent (Work from Home)

Company: EnergyGeeks Corporation

Industry: Solar Energy Technologies, Renewable Energy

Products: Solar Panel Systems, Battery Storage, Energy Efficiency for Home & Small Businesses

Markets: Canada & USA

Locations: Work from home in Canada or USA

Compensation:  $16/hour with flexible shift scheduling. Benefit of being able to work from the comfort of your own home office!

Role: Full time 40 hours a week preferred.  Will consider part-time depending on experience.  Weekday, weekend and evening work available. 

EnergyGeeks is growing!  We’re on a mission to power Earth with 100% renewable energy. EnergyGeeks has helped over 2,000 homes and businesses switch the clean power in the past 3 years. Our team has designed and built the first ever propriety Cleantech Recommendation System™ that simplifies the process of going solar. Think of us like Netflix Recommendations for solar – helping customers cut through the complex decision making process by serving them the perfect deal on solar. The leadership team has over 25 years’ experience building solar, sales, finance & technology companies from scratch.

Credible Brands choose EnergyGeeks! We are proud to be partnered with industry leaders such as National Geographic, David Suzuki Foundation and Mike Holmes (#1 trusted home contractor of HDTV), to promote the adoption of clean energy across Canada & USA. We provide our sales personnel with high-quality brand trusted inbound leads.

We are building a better future! You will be helping home owners & businesses participate in the Clean Energy Movement, and get rewarded for producing clean, solar energy from their roof. Solar panels eliminate the pain of rising home energy bills, reduce your carbon footprint and increase the value of your property. We have secured various financing, leasing, owning packages to ensure customers see real economic value from solar.

As a Call Center Associate, you will help educate & qualify warm leads for the sales team to present solar options. 

We are actively seeking talented, motivated and smart leaders to help us continue bringing cutting-edge Solar and exceptional customer service to North America.

Job Requirements:

  • 2-years call center/customer service experience
  • Reliable high-speed internet connection, and home computer less than 3 years old. 
  • Self-starter, motivated, organized
  • Strong verbal communication and on-phone etiquette
  • Proficient computer skills, use of call center or CRM software a plus
  • College or University educated
  • Team player willing to work hard for a rewarding career in a booming industry

We will provide you with all the training & support required to succeed at your career:

  • Extensive EnergyGeeks University Training in Solar Energy, Lead Qualification, and Customer Service. You will start with a comprehensive 1-week training program, followed by weekly training and coaching from your direct Manager. 
  • Leads from Credible Sources  with an interest in learning about solar energy and home improvement. No cold calling required!
  • Access to Proprietary tools to improve your efficiency and help you achieve greater results.

Duties & Responsibilities

Daily activities include handling inbound leads, educating customers on solar energy benefits, answering FAQ’s, collecting and analyzing  project information such as utility bills, energy usage and roof orientation.

We are in growth mode to support our expansion into new markets, and we’re looking for experienced call center talent to join our growing team.

Apply now by submitting your resume and a brief cover letter. 







Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
insert_drive_file
insert_drive_file