Operations Assistant

  • $12.00 - $20.00/hour
  • Support Specialist

    We are looking for a strong Operations Specialist to join a globally distributed team that supports various other Energi teams and investors with business processes, operational tools, and expertise.

    This role should ideally be located in the US OR UK or =/- no more than 2 time zones from EST OR GMT.

    Tasks
    1. Perform, organize, and streamline operational tasks to reduce the potential for errors
    2. Provide technical assistance to clients and staff
    3. Monitor for problems, taking immediate action where possible and escalating when required 
    4. Interact with the NRG team, resolve problems, and provide information
    5. Resolve operational problems within the defined schedules and service level agreements 
    6. Analyze root causes of operational malfunctions and highlight issues for resolution 
    7. Handle escalated issues and follow-up on outstanding issues promptly
    8. Develop preventive measures and document issue resolution procedures 
    9. Manage job calendars and flows to ensure timely completion. Recommend process improvements to improve operational efficiency and cost-effectiveness
    10. Evaluate current operational processes and recommend improvements 
    11. Monitor system operations and troubleshoot problems
    12. Manage job scheduling tool and monitor repair activities 
    13. Maintain daily logs of operational issues and maintenance activities 
    14. Contribute to business meetings and report on issue status
    15. Develop a support plan to prioritize and resolve multiple issues
    16. Address customer issues promptly and accurately
    17. Reach out to exchanges, submit application forms, track progress 


    knowledge and experience IT and/or blockchain knowledge preferred

    Skills
    1. A good understanding of blockchain technology, Energi in particular and related topics (treasury emission model, masternodes, staking, wallets, Energi Roadmap planned projects, etc.) 
    2. Good command of English; listening, reading, speaking, writing 
    3. In-depth knowledge or ability to acquire in short term about the following software/tooling (among others): G-Suite, Gitlab, Skype, Social Media (Discord, Telegram, Facebook, Twitter, Reddit, Instagram, etc.), FreshDesk, Hootsuite, Meet 
    4. Must have: excel/Spreadsheet, powerpoint/slides, and work/doc 

    Other
    • All roles within Energi are paid in a mix of NRG and BTC  

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