Community Support Representative
Description:
This is a new role within Energi's growing team. You will be part of a decentralized team that helps Energi grow by nurturing its presence and engagement with our global community. This role will be responsible for supporting Energi users via Telegram, Discord, etc. Support will cover technical (staking and masternode) and non-technical support questions. Ideal prospects will already be familiar with Energi's mission and our commitment to our community members.
Required Background:
- Candidates must have exceptional communication skills in English
- In-depth experience with community engagement and in-depth knowledge about Blockchain technology
- Experience with blockchain, especially smart contracts, masternodes, and staking networks
- Critical thinking to be able to understand the technical issue and provide solutions
- Ability to multi-task and work on multiple tickets in multiple platforms (example social media platforms)
- 5+ years of expert knowledge of PC, Mac and Ubuntu OS and systems
- Basic networking knowledge to be able to identify connectivity and other issues
- Ability to work in a distributed, remote work setting
Ideal Soft Skills for this role:
- Persons who are technically knowledgeable and curious
- Self-starters who can work in a decentralized (no local manager) environment
- Able to think outside the box
- Passion and grit to see the project succeed
- Aligns with the company values and mission
Job Responsibilities:
- Manage and help the Energi community by answering questions in various channels
- Provide customer support
What you will get:
- Solid training by professional leaders
- Flexible working hours
- Financial compensation
When applying for this role, please include a cover letter introducing yourself, explaining your current connection with the Energi community, as well as your full Discord ID.