Account Manager

Empower Pharmacy is a dynamic and fast growing FDA registered 503A Compounding Pharmacy and 503B Outsourcing Facility based in Houston, Texas. We are focused on delivering the finest quality healthcare products at competitive prices by offering efficient solutions that disrupt antiquated pharmaceutical models. We believe in providing world class customer service to our patients, while ensuring their safety through investment in our people and the latest technologies.

Our leadership understands that the basis of our company’s success is our people. Our diverse culture is akin to a fast-paced Silicon Valley startup and is the foundation for the company’s broader perspective to serve the needs of our patients through innovation. Empower is in search of bright, self-motivated professionals who are focused, open-minded, and hard-working. This is your opportunity to be part of a company and culture that will appreciate and leverage your unique talents to make a difference in the lives of our patients.
 
Position Summary
The Account Management team is part of the Inside Sales department and is responsible for providing key physician accounts a dedicated point of access to receive high quality personalized service.   The Account Manager maintains relationships with clinic decision makers and understands the preferences of each assigned account. The Account Manager will coordinate with key provider accounts and the pharmacy to ensure service from the point of receiving order through delivery to the clinic or patient.  The Account Manager is also responsible for providing important information to the accounts that they manage which includes new product releases or updates, product education, and response to any inquiries. The Account Manager will also play an important role in monitoring account sales metrics across the entire pharmacy by generating custom and routine reports; initiating sales campaigns to increase sales/maximize each account; and based on both metrics and direct account communication, provide field intelligence to leadership.  

Duties and Responsibilities
  • Reports to the Sales Operations Manager and Director of Sales 
  • Possesses detailed product and compounding knowledge
  • Remains updated of any new product and regulatory changes
  • Demonstrates superior customer service and maintains relationships with assigned provider accounts
  • Monitors account sales metrics across the entire pharmacy
  • Generates routine and custom reports to analyze product volume and sales revenue trends
  • Updates each CRM profile with detailed and accurate information 
  • Expected to maintain a minimum number of high volume outgoing communications
  • Expected to maintain a high standard of professionalism in their verbal and written communications
  • Follows established sales operating procedures and best practices 
  • Executes mass communication campaigns and maintains a follow up schedule 
  • Implement planned sales strategies based on analytics and customer requests
  • Always communicates facts and never makes invalidated claims
  • Meets all performance expectations and regularly exceeds sales goals

Knowledge, Skills, and Abilities
  • High integrity 
  • Customer centric
  • High intellectual curiosity 
  • Analytical and quantitative skills 
  • Experience working with different account types (ie institutional, cash-based, wellness, and HRT clinics) 
  • High adaptability in an environment with significant change and ambiguity 
  • Ability to interact effectively with diverse customers via phone and email
  • Must be able to maintain above average attendance and punctuality (reliability) 
  • Able to learn detailed knowledge of pharmaceutical products and specific clinical treatments
  • Accurately pronounce medical and pharmaceutical terminology
  • Excellent verbal and written communication skills
  • Must be detail oriented and possess high level of accuracy
  • Aptitude for online research; Ability to search, locate, and identify key information
  • Willingness to work collaboratively and ability to demonstrate effective teamwork 
  • Must possess problem solving skill
  • Ability to prioritize work and meet deadlines
  • Must be self-starter and results-driven
  • Sensitivity to confidential documents and information

 Education and Experience 
  • Previous experience in customer service, clinical administration, or related sales experience preferred 
  •   Proficiency with computer software, Google Suite preferred 
  •  Experience with CRM software (ie Salesforce) 
  • Proficiency in written and verbal communications
  • Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies 

 Benefits
  • Health/Dental/Vision
  • Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 
  • 401(k) with company matching 
  • Paid Time Off (PTO)
  • Paid Holidays
  • Potential for career growth within an expanding team and organization
 
Position Type: Full-time 

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