Sales Development Representative

Empower is a dynamic and fast-growing FDA registered 503A Compounding Pharmacy and 503B Outsourcing Facility based in Houston, Texas. Empower takes pride in delivering a broad list of quality healthcare products at competitive prices by disrupting the antiquated pharmaceutical model. We believe in providing world class customer service to our patients, while ensuring their safety through investment in people and technology. 

Our leadership understands the basis of Empower’s success is our people. Our diverse, innovative culture is the foundation for the company’s broader perspective. Empower is in search of bright, self-motivated professionals who are focused, open-minded, and hard-working. This is your opportunity to be part of a former start-up company and a culture that will appreciate and leverage your unique talents to make a difference in the lives of our patients.

Position Summary

The Inside Sales Group consists of highly motivated Sales Development Representatives (SDRs) who will be part of an agile and growing team, playing a critical role in helping us grow our business. In this role, Sales Development Representatives are tasked with identifying and researching potential customer opportunities and allocating those opportunities to the appropriate sales representative.  The Sales Development Representative operates from within the Inside Sales team and is trained to identify, qualify, contact, and allocate accounts located in territories nationwide.  They use their proficiency for digital communication to establish contact with key clinical decision makers. The Sales Development Representative will be trained to possess detailed knowledge of facility processes, products, and pharmacy protocols.  The Sales Development Representative also carries out planned campaigns designed to provide important information to existing accounts and potential accounts.  

The Sales Development Representative is our expert in data mining, online research, and identifying contacts and potential client partnerships, helping the inside sales team increase revenue potential.  

This position is a great entry point for those interested in working in healthcare sales such as inside/outside pharmaceutical or medical devices sales.  

Duties and Responsibilities

  • Reports to the Sales Operations Manager
  • Remains updated on new products and regulatory changes 
  • Executes online research. Ability to search, locate, and identify target clinic leads 
  • Utilizes digital expertise to identify contacts and determine best means for initial contact
  • Initiate contact with decision makers to introduce Empower Pharmacy and Sales Representative
  • Source new sales opportunities through inbound lead follow-up and outbound communication
  • Responsible for entering all data and new leads to enter in the CRM 
  • Updates each CRM profile with detailed and accurate information 
  • Initiate contact with inactive accounts to restart ordering
  • Expected to maintain a minimum number of high volume outgoing communications
  • Expected to maintain a high standard of professionalism in their verbal and written communications
  • Follows established sales operating procedures and best practices 
  • Executes mass communication campaigns and maintains a follow up schedule until each lead is contacted
  • Implement planned sales strategies based on analytics and customer requests 
  • Always communicates facts and never makes invalidated claims
  • Meets all performance expectations and regularly exceeds goals

Key Competencies

  • High integrity 
  • Customer centric
  • High intellectual curiosity 
  • Analytical and quantitative skills 
  • Possess strong verbal and written communication skills
  • High adaptability in an environment with significant change and ambiguity 
  • Ability to interact effectively with diverse customers via phone and email
  • Must be able to maintain above average attendance and punctuality
  • Able to learn detailed knowledge of pharmaceutical products and specific clinical treatments
  • Accurately pronounce medical and pharmaceutical terminology
  • Excellent verbal and written communication skills
  • Must be detail oriented and possess high level of accuracy
  • Willingness to work collaboratively and ability to demonstrate effective teamwork 
  • Must possess problem solving skills
  • Ability to prioritize work and meet deadlines
  • Must be self-starter and results-driven
  • Sensitivity to confidential documents and information

Qualifications

  • Previous experience in outbound call center sales or related sales experience preferred 
  • Aptitude for digital 
  • Proficiency in Microsoft Office 
  • Proficient in online research 
  • Experience with CRM software (ie Salesforce) 
  • Proficiency in written and verbal communications
  • Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies

Position Type: Full time

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